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The Art of Advanced Interpersonal Communication

This course deepens the everyday skills that shape strong working relationships. Delegates learn active listening, emotional awareness and the subtle signals that make communication effective.

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Register for this course

What you will be able to do

  • Listen actively and understand fully
  • Read and use non verbal signals
  • Build rapport quickly and genuinely
  • Adapt style to different personalities
  • Manage emotion in tense exchanges
  • Communicate clearly under pressure

Course outline

  1. 01The foundations of effective communication
  2. 02Active and empathetic listening
  3. 03Reading body language and tone
  4. 04Building rapport and trust
  5. 05Understanding communication styles
  6. 06Managing emotion in conversation
  7. 07Assertiveness without aggression
  8. 08Giving and receiving feedback
  9. 09Communicating across differences
  10. 10Practising and sustaining the skills

Who should attend

Professionals at every level who rely on strong relationships, including team members, specialists and client facing staff.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Blantyre3US$1,500Closed
29 Sep to 1 Oct 2026Mozambique3US$1,500Register
30 Sep to 2 Oct 2026Nairobi3US$1,500Register
5 to 7 Oct 2026Dar es Salaam3US$1,500Register
6 to 8 Oct 2026Kigali3US$1,500Register
7 to 9 Oct 2026Kampala3US$1,500Register
12 to 14 Oct 2026Accra3US$1,500Register
13 to 15 Oct 2026Lagos3US$1,500Register
14 to 16 Oct 2026Cairo3US$1,500Register
19 to 21 Oct 2026Mauritius3US$1,500Register
20 to 22 Oct 2026Dubai3US$1,500Register
21 to 23 Oct 2026Online3US$900Register
17 to 19 Nov 2026Johannesburg3R13,000Register
18 to 20 Nov 2026Cape Town3R13,000Register
23 to 25 Nov 2026Durban3R13,000Register
24 to 26 Nov 2026Pretoria3R13,000Register
25 to 27 Nov 2026Windhoek3US$1,500Register
30 Nov to 2 Dec 2026Gaborone3US$1,500Register
1 to 3 Dec 2026Maseru3US$1,500Register
2 to 4 Dec 2026Mbabane3US$1,500Register
7 to 9 Dec 2026Lusaka3US$1,500Register
8 to 10 Dec 2026Harare3US$1,500Register
9 to 11 Dec 2026Lilongwe3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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