Customers judge an organisation most harshly at the moment something goes wrong. Teams learn to design service journeys that hold up under pressure, take a complaint without flinching, and run a recovery well enough that the failure ends up as evidence the business can be trusted.
Ready to book? Secure your place on this programme.
Register for this courseCustomer service managers, client relationship consultants, branch and store managers, complaints handlers and service desk supervisors. It suits anyone accountable for how customers experience the organisation across walk in, telephone and messaging channels.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 Sep to 2 Oct 2026 | Lagos | 5 | US$1,800 | Closed | |
| 5 to 9 Oct 2026 | Dubai | 5 | US$1,800 | Register | |
| 12 to 16 Oct 2026 | Johannesburg | 5 | R18,000 | Register | |
| 19 to 23 Oct 2026 | Cape Town | 5 | R18,000 | Register | |
| 26 to 30 Oct 2026 | Durban | 5 | R18,000 | Register | |
| 2 to 6 Nov 2026 | Pretoria | 5 | R18,000 | Register | |
| 9 to 13 Nov 2026 | Nairobi | 5 | US$1,800 | Register | |
| 16 to 20 Nov 2026 | Dar es Salaam | 5 | US$1,800 | Register | |
| 23 to 27 Nov 2026 | Lusaka | 5 | US$1,800 | Register | |
| 30 Nov to 4 Dec 2026 | Harare | 5 | US$1,800 | Register | |
| 7 to 11 Dec 2026 | Accra | 5 | US$1,800 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Move your sales team beyond product pitching into structured, needs led conversations that uncover real business problems.
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