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Retail and Branch Management

Running a store or branch means hitting sales targets while controlling shrinkage, staff rosters and stock, all in the same day. Floor management, merchandising, cash and stock control, and leading a shift team are treated as one connected job rather than separate topics, for retail, fuel and franchise operations.

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What you will be able to do

  • Translate a branch sales target into daily and hourly actions on the floor.
  • Plan staff rosters that match cover to footfall and trading hours.
  • Control shrinkage through receiving, cycle counts and refund discipline.
  • Apply merchandising and layout principles that raise basket size.
  • Reconcile cash, floats and banking against point of sale records.
  • Coach a shift team through daily briefings and on the floor feedback.

Course outline

  1. 01The branch manager's daily operating rhythm
  2. 02Sales targets, conversion and basket size
  3. 03Rostering and labour cost control
  4. 04Stock control and shrinkage prevention
  5. 05Merchandising and store layout
  6. 06Cash handling and banking reconciliation
  7. 07Leading and coaching a shift team
  8. 08Customer complaints at branch level

Who should attend

Store and branch managers, assistant and trainee managers, floor and department supervisors, and area managers in retail chains, fuel forecourts, quick service restaurants and franchise networks.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
19 to 21 Oct 2026Johannesburg3R13,000Register
20 to 22 Oct 2026Cape Town3R13,000Register
21 to 23 Oct 2026Durban3R13,000Register
26 to 28 Oct 2026Pretoria3R13,000Register
27 to 29 Oct 2026Windhoek3US$1,500Register
28 to 30 Oct 2026Gaborone3US$1,500Register
2 to 4 Nov 2026Maseru3US$1,500Register
3 to 5 Nov 2026Mbabane3US$1,500Register
4 to 6 Nov 2026Lusaka3US$1,500Register
9 to 11 Nov 2026Harare3US$1,500Register
10 to 12 Nov 2026Lilongwe3US$1,500Register
11 to 13 Nov 2026Blantyre3US$1,500Register
16 to 18 Nov 2026Mozambique3US$1,500Register
17 to 19 Nov 2026Nairobi3US$1,500Register
18 to 20 Nov 2026Dar es Salaam3US$1,500Register
23 to 25 Nov 2026Kigali3US$1,500Register
24 to 26 Nov 2026Kampala3US$1,500Register
25 to 27 Nov 2026Accra3US$1,500Register
30 Nov to 2 Dec 2026Lagos3US$1,500Register
1 to 3 Dec 2026Cairo3US$1,500Register
2 to 4 Dec 2026Mauritius3US$1,500Register
7 to 9 Dec 2026Dubai3US$1,500Register
8 to 10 Dec 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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