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Protocol, Etiquette and Official Hospitality

This course develops the knowledge and poise needed to host and attend official occasions with confidence. Delegates learn seating, precedence, introductions and the courtesies expected in formal and cross cultural settings.

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Register for this course

What you will be able to do

  • Apply the rules of precedence and seating
  • Manage introductions and forms of address
  • Plan official functions with correct protocol
  • Show cultural sensitivity when hosting guests
  • Represent the organisation with polish and tact
  • Handle protocol errors gracefully when they occur

Course outline

  1. 01Foundations of protocol and precedence
  2. 02Forms of address and correct introductions
  3. 03Planning official visits and delegations
  4. 04Seating plans for meetings and dining
  5. 05Dress codes and personal presentation
  6. 06Cross cultural courtesy and awareness
  7. 07Gifts, toasts and ceremonial detail
  8. 08Managing arrivals, escorts and departures
  9. 09Recovering smoothly from protocol slips
  10. 10Building a protocol checklist for your organisation

Who should attend

Protocol officers, executive assistants, front office staff and liaison teams who host dignitaries, delegations and official visitors.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
2 to 3 Nov 2026Johannesburg2R10,000Register
3 to 4 Nov 2026Cape Town2R10,000Register
4 to 5 Nov 2026Durban2R10,000Register
5 to 6 Nov 2026Pretoria2R10,000Register
9 to 10 Nov 2026Windhoek2US$1,100Register
10 to 11 Nov 2026Gaborone2US$1,100Register
11 to 12 Nov 2026Maseru2US$1,100Register
12 to 13 Nov 2026Mbabane2US$1,100Register
16 to 17 Nov 2026Lusaka2US$1,100Register
17 to 18 Nov 2026Harare2US$1,100Register
18 to 19 Nov 2026Lilongwe2US$1,100Register
19 to 20 Nov 2026Blantyre2US$1,100Register
23 to 24 Nov 2026Mozambique2US$1,100Register
24 to 25 Nov 2026Nairobi2US$1,100Register
25 to 26 Nov 2026Dar es Salaam2US$1,100Register
26 to 27 Nov 2026Kigali2US$1,100Register
30 Nov to 1 Dec 2026Kampala2US$1,100Register
1 to 2 Dec 2026Accra2US$1,100Register
2 to 3 Dec 2026Lagos2US$1,100Register
3 to 4 Dec 2026Cairo2US$1,100Register
7 to 8 Dec 2026Mauritius2US$1,100Register
8 to 9 Dec 2026Dubai2US$1,100Register
9 to 10 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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