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Outbound Telesales and Appointment Setting

Outbound calling remains one of the most cost effective ways to open new business across African markets, yet many teams rush the call and burn good leads. This programme builds the discipline of researching prospects, opening confidently, qualifying quickly and booking quality appointments or sales. Participants practise call structures and objection responses on realistic local scenarios.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Prepare call lists and research prospects before dialling.
  • Open outbound calls in a way that earns the first minute.
  • Qualify prospects quickly using structured questions.
  • Book firm appointments and confirm attendance to reduce no shows.
  • Handle gatekeepers and common objections with confidence.
  • Track call activity and conversion to improve daily performance.

Course outline

  1. 01The role of outbound calling in the sales pipeline
  2. 02List preparation and prospect research
  3. 03Call openings that earn attention
  4. 04Qualifying questions and needs discovery
  5. 05Getting past gatekeepers
  6. 06Booking and confirming appointments
  7. 07Objection handling on the phone
  8. 08Activity tracking and self management

Who should attend

Telesales agents, appointment setters, inside sales representatives and team leaders running outbound calling campaigns.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
19 to 20 Oct 2026Johannesburg2R10,000Register
20 to 21 Oct 2026Cape Town2R10,000Register
21 to 22 Oct 2026Durban2R10,000Register
22 to 23 Oct 2026Pretoria2R10,000Register
26 to 27 Oct 2026Windhoek2US$1,100Register
27 to 28 Oct 2026Gaborone2US$1,100Register
28 to 29 Oct 2026Maseru2US$1,100Register
29 to 30 Oct 2026Mbabane2US$1,100Register
2 to 3 Nov 2026Lusaka2US$1,100Register
3 to 4 Nov 2026Harare2US$1,100Register
4 to 5 Nov 2026Lilongwe2US$1,100Register
5 to 6 Nov 2026Blantyre2US$1,100Register
9 to 10 Nov 2026Mozambique2US$1,100Register
10 to 11 Nov 2026Nairobi2US$1,100Register
11 to 12 Nov 2026Dar es Salaam2US$1,100Register
12 to 13 Nov 2026Kigali2US$1,100Register
16 to 17 Nov 2026Kampala2US$1,100Register
17 to 18 Nov 2026Accra2US$1,100Register
18 to 19 Nov 2026Lagos2US$1,100Register
19 to 20 Nov 2026Cairo2US$1,100Register
23 to 24 Nov 2026Mauritius2US$1,100Register
24 to 25 Nov 2026Dubai2US$1,100Register
25 to 26 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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