As more African businesses sell software, connectivity and membership on a subscription basis, keeping customers is as important as winning them. This programme builds the customer success discipline of proactively helping customers achieve value so they renew and expand. Participants learn to run onboarding, health monitoring and renewal conversations that protect recurring revenue.
Ready to book? Secure your place on this programme.
Register for this courseCustomer success managers, account managers, support leads and founders in software, telecoms, media and other subscription and membership businesses.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 29 Sep to 1 Oct 2026 | Johannesburg | 3 | R13,000 | Register | |
| 30 Sep to 2 Oct 2026 | Cape Town | 3 | R13,000 | Register | |
| 5 to 7 Oct 2026 | Durban | 3 | R13,000 | Register | |
| 6 to 8 Oct 2026 | Pretoria | 3 | R13,000 | Register | |
| 7 to 9 Oct 2026 | Windhoek | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Gaborone | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Maseru | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Mbabane | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Lusaka | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Harare | 3 | US$1,500 | Register | |
| 21 to 23 Oct 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 26 to 28 Oct 2026 | Blantyre | 3 | US$1,500 | Register | |
| 27 to 29 Oct 2026 | Mozambique | 3 | US$1,500 | Register | |
| 28 to 30 Oct 2026 | Nairobi | 3 | US$1,500 | Register | |
| 2 to 4 Nov 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 3 to 5 Nov 2026 | Kigali | 3 | US$1,500 | Register | |
| 4 to 6 Nov 2026 | Kampala | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Accra | 3 | US$1,500 | Register | |
| 10 to 12 Nov 2026 | Lagos | 3 | US$1,500 | Register | |
| 11 to 13 Nov 2026 | Cairo | 3 | US$1,500 | Register | |
| 16 to 18 Nov 2026 | Mauritius | 3 | US$1,500 | Register | |
| 17 to 19 Nov 2026 | Dubai | 3 | US$1,500 | Register | |
| 18 to 20 Nov 2026 | Online | 3 | US$900 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Move your sales team beyond product pitching into structured, needs led conversations that uncover real business problems.
Customers judge an organisation most harshly at the moment something goes wrong. Teams learn to design service journeys that hold up under...
Most South African customers meet a brand on a phone, on a data budget, and increasingly inside a messaging app.