Keeping a customer is far cheaper than winning a new one, especially for services billed monthly or annually. This programme helps managers grow recurring revenue by improving onboarding, tracking usage, managing renewals and reducing avoidable cancellations. It suits African subscription, membership and service businesses from telecoms and insurance to software and gyms.
Ready to book? Secure your place on this programme.
Register for this courseCustomer success managers, retention and CRM managers, subscription and membership managers and commercial leaders in recurring revenue businesses.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 6 to 8 Oct 2026 | Johannesburg | 3 | R13,000 | Register | |
| 7 to 9 Oct 2026 | Cape Town | 3 | R13,000 | Register | |
| 12 to 14 Oct 2026 | Durban | 3 | R13,000 | Register | |
| 13 to 15 Oct 2026 | Pretoria | 3 | R13,000 | Register | |
| 14 to 16 Oct 2026 | Windhoek | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Gaborone | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Maseru | 3 | US$1,500 | Register | |
| 21 to 23 Oct 2026 | Mbabane | 3 | US$1,500 | Register | |
| 26 to 28 Oct 2026 | Lusaka | 3 | US$1,500 | Register | |
| 27 to 29 Oct 2026 | Harare | 3 | US$1,500 | Register | |
| 28 to 30 Oct 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 2 to 4 Nov 2026 | Blantyre | 3 | US$1,500 | Register | |
| 3 to 5 Nov 2026 | Mozambique | 3 | US$1,500 | Register | |
| 4 to 6 Nov 2026 | Nairobi | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 10 to 12 Nov 2026 | Kigali | 3 | US$1,500 | Register | |
| 11 to 13 Nov 2026 | Kampala | 3 | US$1,500 | Register | |
| 16 to 18 Nov 2026 | Accra | 3 | US$1,500 | Register | |
| 17 to 19 Nov 2026 | Lagos | 3 | US$1,500 | Register | |
| 18 to 20 Nov 2026 | Cairo | 3 | US$1,500 | Register | |
| 23 to 25 Nov 2026 | Mauritius | 3 | US$1,500 | Register | |
| 24 to 26 Nov 2026 | Dubai | 3 | US$1,500 | Register | |
| 25 to 27 Nov 2026 | Online | 3 | US$900 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Move your sales team beyond product pitching into structured, needs led conversations that uncover real business problems.
Customers judge an organisation most harshly at the moment something goes wrong. Teams learn to design service journeys that hold up under...
Most South African customers meet a brand on a phone, on a data budget, and increasingly inside a messaging app.