Winning a new customer in South Africa is expensive, yet many businesses lose them within months because onboarding is chaotic and no one owns the relationship afterward. This programme equips customer facing teams to onboard new clients smoothly, spot early signs of churn, and grow the value of existing accounts through proactive service and disciplined follow up.
Ready to book? Secure your place on this programme.
Register for this courseAccount managers, customer success staff, client service teams and relationship managers responsible for keeping and growing existing customer accounts.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Dubai | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Online | 3 | US$900 | Register | |
| 26 to 28 Oct 2026 | Johannesburg | 3 | R13,000 | Register | |
| 27 to 29 Oct 2026 | Cape Town | 3 | R13,000 | Register | |
| 28 to 30 Oct 2026 | Durban | 3 | R13,000 | Register | |
| 2 to 4 Nov 2026 | Pretoria | 3 | R13,000 | Register | |
| 3 to 5 Nov 2026 | Windhoek | 3 | US$1,500 | Register | |
| 4 to 6 Nov 2026 | Gaborone | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Maseru | 3 | US$1,500 | Register | |
| 10 to 12 Nov 2026 | Mbabane | 3 | US$1,500 | Register | |
| 11 to 13 Nov 2026 | Lusaka | 3 | US$1,500 | Register | |
| 16 to 18 Nov 2026 | Harare | 3 | US$1,500 | Register | |
| 17 to 19 Nov 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 18 to 20 Nov 2026 | Blantyre | 3 | US$1,500 | Register | |
| 23 to 25 Nov 2026 | Mozambique | 3 | US$1,500 | Register | |
| 24 to 26 Nov 2026 | Nairobi | 3 | US$1,500 | Register | |
| 25 to 27 Nov 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 30 Nov to 2 Dec 2026 | Kigali | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Kampala | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Accra | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Lagos | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Cairo | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Mauritius | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Move your sales team beyond product pitching into structured, needs led conversations that uncover real business problems.
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Most South African customers meet a brand on a phone, on a data budget, and increasingly inside a messaging app.