Loyalty programmes and CRM systems are often bought as technology projects and then quietly abandoned once the novelty wears off. This programme teaches marketing and customer teams to design loyalty mechanics that change buying behaviour, structure customer data for genuine personalisation, and measure whether a loyalty investment is actually paying back in South African retail and services businesses.
Ready to book? Secure your place on this programme.
Register for this courseMarketing managers, CRM managers, customer experience managers and loyalty programme managers in retail, financial services and consumer facing businesses.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 30 Sep to 2 Oct 2026 | Johannesburg | 3 | R13,000 | Register | |
| 5 to 7 Oct 2026 | Cape Town | 3 | R13,000 | Register | |
| 6 to 8 Oct 2026 | Durban | 3 | R13,000 | Register | |
| 7 to 9 Oct 2026 | Pretoria | 3 | R13,000 | Register | |
| 12 to 14 Oct 2026 | Windhoek | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Gaborone | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Maseru | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Mbabane | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Lusaka | 3 | US$1,500 | Register | |
| 21 to 23 Oct 2026 | Harare | 3 | US$1,500 | Register | |
| 26 to 28 Oct 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 27 to 29 Oct 2026 | Blantyre | 3 | US$1,500 | Register | |
| 28 to 30 Oct 2026 | Mozambique | 3 | US$1,500 | Register | |
| 2 to 4 Nov 2026 | Nairobi | 3 | US$1,500 | Register | |
| 3 to 5 Nov 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 4 to 6 Nov 2026 | Kigali | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Kampala | 3 | US$1,500 | Register | |
| 10 to 12 Nov 2026 | Accra | 3 | US$1,500 | Register | |
| 11 to 13 Nov 2026 | Lagos | 3 | US$1,500 | Register | |
| 16 to 18 Nov 2026 | Cairo | 3 | US$1,500 | Register | |
| 17 to 19 Nov 2026 | Mauritius | 3 | US$1,500 | Register | |
| 18 to 20 Nov 2026 | Dubai | 3 | US$1,500 | Register | |
| 23 to 25 Nov 2026 | Online | 3 | US$900 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Move your sales team beyond product pitching into structured, needs led conversations that uncover real business problems.
Customers judge an organisation most harshly at the moment something goes wrong. Teams learn to design service journeys that hold up under...
Most South African customers meet a brand on a phone, on a data budget, and increasingly inside a messaging app.