This programme gives teams a structured way to design and improve the experiences customers have with an organisation. Delegates learn to understand expectations, close service gaps and build loyalty.
Ready to book? Secure your place on this programme.
Register for this courseService managers, customer experience officers, operations leads and frontline supervisors responsible for how customers are treated.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Kampala | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Accra | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Lagos | 3 | US$1,500 | Register | |
| 5 to 7 Oct 2026 | Cairo | 3 | US$1,500 | Register | |
| 6 to 8 Oct 2026 | Mauritius | 3 | US$1,500 | Register | |
| 7 to 9 Oct 2026 | Dubai | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Online | 3 | US$900 | Register | |
| 4 to 6 Nov 2026 | Johannesburg | 3 | R13,000 | Register | |
| 9 to 11 Nov 2026 | Cape Town | 3 | R13,000 | Register | |
| 10 to 12 Nov 2026 | Durban | 3 | R13,000 | Register | |
| 11 to 13 Nov 2026 | Pretoria | 3 | R13,000 | Register | |
| 16 to 18 Nov 2026 | Windhoek | 3 | US$1,500 | Register | |
| 17 to 19 Nov 2026 | Gaborone | 3 | US$1,500 | Register | |
| 18 to 20 Nov 2026 | Maseru | 3 | US$1,500 | Register | |
| 23 to 25 Nov 2026 | Mbabane | 3 | US$1,500 | Register | |
| 24 to 26 Nov 2026 | Lusaka | 3 | US$1,500 | Register | |
| 25 to 27 Nov 2026 | Harare | 3 | US$1,500 | Register | |
| 30 Nov to 2 Dec 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Blantyre | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Mozambique | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Nairobi | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Kigali | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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