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Cross Selling and Upselling for Branch Teams

Frontline staff in banks, retailers and service counters meet customers every day yet often miss the chance to offer something more that genuinely helps. This programme builds the confidence and skill to spot cross sell and upsell opportunities, make relevant suggestions and grow basket size without pressuring customers. It suits high traffic African branch and counter environments.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Recognise genuine cross sell and upsell opportunities in daily service.
  • Ask questions that uncover further customer needs.
  • Make relevant product suggestions that add real value.
  • Overcome hesitation and objections respectfully.
  • Balance selling with service so customers feel helped, not pushed.
  • Track additional sales and set personal improvement goals.

Course outline

  1. 01The difference between pushing and helping
  2. 02Spotting cross sell and upsell moments
  3. 03Needs based questioning
  4. 04Making relevant suggestions
  5. 05Handling hesitation and objections
  6. 06Balancing service and sales
  7. 07Product knowledge for confident offers
  8. 08Tracking results and setting goals

Who should attend

Branch and counter staff, tellers, retail sales assistants, customer service representatives and their team leaders.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
4 to 5 Nov 2026Johannesburg2R10,000Register
5 to 6 Nov 2026Cape Town2R10,000Register
9 to 10 Nov 2026Durban2R10,000Register
10 to 11 Nov 2026Pretoria2R10,000Register
11 to 12 Nov 2026Windhoek2US$1,100Register
12 to 13 Nov 2026Gaborone2US$1,100Register
16 to 17 Nov 2026Maseru2US$1,100Register
17 to 18 Nov 2026Mbabane2US$1,100Register
18 to 19 Nov 2026Lusaka2US$1,100Register
19 to 20 Nov 2026Harare2US$1,100Register
23 to 24 Nov 2026Lilongwe2US$1,100Register
24 to 25 Nov 2026Blantyre2US$1,100Register
25 to 26 Nov 2026Mozambique2US$1,100Register
26 to 27 Nov 2026Nairobi2US$1,100Register
30 Nov to 1 Dec 2026Dar es Salaam2US$1,100Register
1 to 2 Dec 2026Kigali2US$1,100Register
2 to 3 Dec 2026Kampala2US$1,100Register
3 to 4 Dec 2026Accra2US$1,100Register
7 to 8 Dec 2026Lagos2US$1,100Register
8 to 9 Dec 2026Cairo2US$1,100Register
9 to 10 Dec 2026Mauritius2US$1,100Register
10 to 11 Dec 2026Dubai2US$1,100Register
14 to 15 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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