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Crisis and Incident Communication

This course prepares organisations to communicate quickly and credibly when things go wrong. Delegates learn to plan ahead, manage messaging under pressure and protect reputation during an incident.

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Register for this course

What you will be able to do

  • Prepare a crisis communication plan in advance
  • Assess the severity of an incident quickly
  • Craft honest and timely holding statements
  • Coordinate spokespeople and channels
  • Manage media and public concern
  • Review and strengthen the response afterwards

Course outline

  1. 01Why crisis communication matters
  2. 02Building a plan before a crisis hits
  3. 03Roles, teams and decision making
  4. 04Assessing and classifying incidents
  5. 05Writing holding statements at speed
  6. 06Choosing channels and timing
  7. 07Working with media under pressure
  8. 08Managing social media during a crisis
  9. 09Caring for affected people and staff
  10. 10Post incident review and recovery

Who should attend

Communication officers, public relations staff, spokespeople and managers who may need to respond to incidents affecting the organisation.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Dar es Salaam3US$1,500Closed
29 Sep to 1 Oct 2026Kigali3US$1,500Register
30 Sep to 2 Oct 2026Kampala3US$1,500Register
5 to 7 Oct 2026Accra3US$1,500Register
6 to 8 Oct 2026Lagos3US$1,500Register
7 to 9 Oct 2026Cairo3US$1,500Register
12 to 14 Oct 2026Mauritius3US$1,500Register
13 to 15 Oct 2026Dubai3US$1,500Register
14 to 16 Oct 2026Online3US$900Register
10 to 12 Nov 2026Johannesburg3R13,000Register
11 to 13 Nov 2026Cape Town3R13,000Register
16 to 18 Nov 2026Durban3R13,000Register
17 to 19 Nov 2026Pretoria3R13,000Register
18 to 20 Nov 2026Windhoek3US$1,500Register
23 to 25 Nov 2026Gaborone3US$1,500Register
24 to 26 Nov 2026Maseru3US$1,500Register
25 to 27 Nov 2026Mbabane3US$1,500Register
30 Nov to 2 Dec 2026Lusaka3US$1,500Register
1 to 3 Dec 2026Harare3US$1,500Register
2 to 4 Dec 2026Lilongwe3US$1,500Register
7 to 9 Dec 2026Blantyre3US$1,500Register
8 to 10 Dec 2026Mozambique3US$1,500Register
9 to 11 Dec 2026Nairobi3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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