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Writing Standard Operating Procedures for Office Functions

Equip administrators to document the routine tasks and processes their offices depend on so that work continues smoothly even when key people are absent. Participants learn to map a process, write clear step by step procedures, add useful checklists and keep documents current. For African organisations facing staff turnover and knowledge loss, well written procedures protect continuity and speed up training.

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Register for this course

What you will be able to do

  • Map an office process from start to finish before documenting it.
  • Write clear, numbered procedures that anyone can follow.
  • Add checklists, templates and screenshots that aid the reader.
  • Structure a procedure library that is easy to search and maintain.
  • Review and update procedures as processes change.
  • Use procedures to train new staff and cover absences.

Course outline

  1. 01Why Documented Procedures Matter
  2. 02Mapping an Office Process
  3. 03Writing Clear Step by Step Instructions
  4. 04Checklists, Templates and Visuals
  5. 05Structuring a Procedure Library
  6. 06Reviewing and Updating Procedures
  7. 07Using Procedures for Training

Who should attend

This course suits office managers, administrators, team coordinators and support staff who document and standardise office processes.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
14 to 15 Oct 2026Johannesburg2R10,000Register
15 to 16 Oct 2026Cape Town2R10,000Register
19 to 20 Oct 2026Durban2R10,000Register
20 to 21 Oct 2026Pretoria2R10,000Register
21 to 22 Oct 2026Windhoek2US$1,100Register
22 to 23 Oct 2026Gaborone2US$1,100Register
26 to 27 Oct 2026Maseru2US$1,100Register
27 to 28 Oct 2026Mbabane2US$1,100Register
28 to 29 Oct 2026Lusaka2US$1,100Register
29 to 30 Oct 2026Harare2US$1,100Register
2 to 3 Nov 2026Lilongwe2US$1,100Register
3 to 4 Nov 2026Blantyre2US$1,100Register
4 to 5 Nov 2026Mozambique2US$1,100Register
5 to 6 Nov 2026Nairobi2US$1,100Register
9 to 10 Nov 2026Dar es Salaam2US$1,100Register
10 to 11 Nov 2026Kigali2US$1,100Register
11 to 12 Nov 2026Kampala2US$1,100Register
12 to 13 Nov 2026Accra2US$1,100Register
16 to 17 Nov 2026Lagos2US$1,100Register
17 to 18 Nov 2026Cairo2US$1,100Register
18 to 19 Nov 2026Mauritius2US$1,100Register
19 to 20 Nov 2026Dubai2US$1,100Register
23 to 24 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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