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Records Management and POPIA Compliance in the Office

Filing becomes a compliance function the moment personal information is involved. Administrators build a records system with defensible retention periods, controlled access, and a clear answer for the day someone requests their own information under POPIA. Paper and digital records are handled in the same registry.

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What you will be able to do

  • Classify records by type, sensitivity and retention requirement.
  • Build a file plan and naming convention that works across paper and electronic storage.
  • Apply POPIA principles to the collection, storage and sharing of personal information.
  • Set access controls and an audit trail for records containing personal information.
  • Respond correctly to a request from a person for access to their own information.
  • Dispose of records securely at the end of the retention period and record that disposal.

Course outline

  1. 01Records, documents and the difference that matters
  2. 02Building a file plan and classification scheme
  3. 03Retention schedules and legal holds
  4. 04POPIA principles in daily administration
  5. 05Access control, sharing and third parties
  6. 06Digitisation and hybrid paper systems
  7. 07Secure disposal and destruction records

Who should attend

Records officers, registry clerks, administrators, HR and payroll staff, information officers and office managers responsible for filing systems and personal information held by the organisation.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Accra3US$1,500Closed
29 Sep to 1 Oct 2026Lagos3US$1,500Register
30 Sep to 2 Oct 2026Cairo3US$1,500Register
5 to 7 Oct 2026Mauritius3US$1,500Register
6 to 8 Oct 2026Dubai3US$1,500Register
7 to 9 Oct 2026Online3US$900Register
3 to 5 Nov 2026Johannesburg3R13,000Register
4 to 6 Nov 2026Cape Town3R13,000Register
9 to 11 Nov 2026Durban3R13,000Register
10 to 12 Nov 2026Pretoria3R13,000Register
11 to 13 Nov 2026Windhoek3US$1,500Register
16 to 18 Nov 2026Gaborone3US$1,500Register
17 to 19 Nov 2026Maseru3US$1,500Register
18 to 20 Nov 2026Mbabane3US$1,500Register
23 to 25 Nov 2026Lusaka3US$1,500Register
24 to 26 Nov 2026Harare3US$1,500Register
25 to 27 Nov 2026Lilongwe3US$1,500Register
30 Nov to 2 Dec 2026Blantyre3US$1,500Register
1 to 3 Dec 2026Mozambique3US$1,500Register
2 to 4 Dec 2026Nairobi3US$1,500Register
7 to 9 Dec 2026Dar es Salaam3US$1,500Register
8 to 10 Dec 2026Kigali3US$1,500Register
9 to 11 Dec 2026Kampala3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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