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The Chief Operating Officer Leadership Programme

Develops operations leaders to translate strategy into reliable execution across complex value chains and functions. The programme covers operating models, performance systems and the discipline of scaling delivery in African operating environments. Delegates learn to be the executive who makes the strategy actually happen.

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Register for this course

What you will be able to do

  • Design an operating model that connects strategy to daily execution.
  • Build performance systems that surface issues early and drive improvement.
  • Lead productivity, quality and cost discipline across the organisation.
  • Scale operations while protecting service and reliability.
  • Coordinate functions and resolve the tensions that slow delivery.
  • Partner effectively with the chief executive and the board.

Course outline

  1. 01The Operating Officer Mandate
  2. 02Designing the Operating Model
  3. 03Performance and Management Systems
  4. 04Productivity, Quality and Cost
  5. 05Scaling Delivery Reliably
  6. 06Coordinating Functions
  7. 07Operational Risk and Continuity
  8. 08Partnering With the Chief Executive

Who should attend

Operations directors, heads of operations and senior managers preparing for or newly appointed to the chief operating officer role.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 Sep to 2 Oct 2026Dubai5US$1,800Closed
5 to 9 Oct 2026Johannesburg5R18,000Register
12 to 16 Oct 2026Cape Town5R18,000Register
19 to 23 Oct 2026Durban5R18,000Register
26 to 30 Oct 2026Pretoria5R18,000Register
2 to 6 Nov 2026Nairobi5US$1,800Register
9 to 13 Nov 2026Dar es Salaam5US$1,800Register
16 to 20 Nov 2026Lusaka5US$1,800Register
23 to 27 Nov 2026Harare5US$1,800Register
30 Nov to 4 Dec 2026Accra5US$1,800Register
7 to 11 Dec 2026Lagos5US$1,800Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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