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Advanced Supervisory Skills for First Line Managers

Supervisors are promoted for technical strength and then judged on people skills nobody taught them. Planning, delegation, conflict handling and the performance conversation are drilled here until a first line manager can run a section that delivers without escalating every decision upwards.

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Register for this course

What you will be able to do

  • Shift from doing the work personally to achieving results through the team.
  • Plan and schedule daily and weekly work so that priorities survive contact with reality.
  • Delegate tasks with clear outcomes, authority levels and checkpoints.
  • Hold performance conversations that address the behaviour without attacking the person.
  • Apply workplace discipline fairly and procedurally in line with South African labour practice.
  • Resolve conflict within the team before it reaches formal grievance stage.

Course outline

  1. 01From technical expert to supervisor
  2. 02Planning, scheduling and prioritising work
  3. 03Delegation and accountability
  4. 04Communication and briefing techniques
  5. 05Performance conversations and feedback
  6. 06Fair discipline and procedural steps
  7. 07Conflict resolution within the team
  8. 08Building and motivating a stable team

Who should attend

Supervisors, team leaders, foremen, shift leaders, section heads and newly promoted managers in manufacturing, mining, logistics, retail and services environments.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 Sep to 2 Oct 2026Durban5R18,000Closed
5 to 9 Oct 2026Pretoria5R18,000Register
12 to 16 Oct 2026Nairobi5US$1,800Register
19 to 23 Oct 2026Dar es Salaam5US$1,800Register
26 to 30 Oct 2026Lusaka5US$1,800Register
2 to 6 Nov 2026Harare5US$1,800Register
9 to 13 Nov 2026Accra5US$1,800Register
16 to 20 Nov 2026Lagos5US$1,800Register
23 to 27 Nov 2026Dubai5US$1,800Register
30 Nov to 4 Dec 2026Johannesburg5R18,000Register
7 to 11 Dec 2026Cape Town5R18,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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