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Performance Management and Coaching for Managers

Annual reviews that surprise nobody and improve nothing are a waste of everyone's afternoon. Performance management gets rebuilt around frequent, specific conversations, and managers pick up a coaching method short enough to use in ten minutes at a workstation without booking a meeting room.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Set performance expectations that are observable, measurable and agreed rather than assumed.
  • Separate performance problems caused by ability from those caused by motivation or systems.
  • Give feedback that describes specific behaviour and its effect without triggering defensiveness.
  • Coach using structured questions instead of supplying the answer yourself.
  • Manage sustained poor performance through fair and documented incapacity procedures.
  • Link individual development plans to the organisation's skills development commitments.

Course outline

  1. 01Why annual reviews fail
  2. 02Setting observable performance expectations
  3. 03Diagnosing ability, motivation and system causes
  4. 04Structured feedback conversations
  5. 05A practical coaching question framework
  6. 06Managing sustained poor performance fairly
  7. 07Development plans and skills investment

Who should attend

Line managers, department heads, human resources business partners, team leaders and anyone who conducts performance reviews or development discussions.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Lusaka2US$1,100Closed
29 to 30 Sep 2026Harare2US$1,100Register
30 Sep to 1 Oct 2026Lilongwe2US$1,100Register
1 to 2 Oct 2026Blantyre2US$1,100Register
5 to 6 Oct 2026Mozambique2US$1,100Register
6 to 7 Oct 2026Nairobi2US$1,100Register
7 to 8 Oct 2026Dar es Salaam2US$1,100Register
8 to 9 Oct 2026Kigali2US$1,100Register
12 to 13 Oct 2026Kampala2US$1,100Register
13 to 14 Oct 2026Accra2US$1,100Register
14 to 15 Oct 2026Lagos2US$1,100Register
15 to 16 Oct 2026Cairo2US$1,100Register
19 to 20 Oct 2026Mauritius2US$1,100Register
20 to 21 Oct 2026Dubai2US$1,100Register
21 to 22 Oct 2026Online2US$900Register
2 to 3 Dec 2026Johannesburg2R10,000Register
3 to 4 Dec 2026Cape Town2R10,000Register
7 to 8 Dec 2026Durban2R10,000Register
8 to 9 Dec 2026Pretoria2R10,000Register
9 to 10 Dec 2026Windhoek2US$1,100Register
10 to 11 Dec 2026Gaborone2US$1,100Register
14 to 15 Dec 2026Maseru2US$1,100Register
17 to 18 Dec 2026Mbabane2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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