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Technical Writing for Software and Product Documentation

As African technology teams build software and digital products, clear documentation becomes essential for users, support staff and future developers. This course teaches technical and product staff to write user guides, help articles and release notes that people can actually follow. Delegates learn to write for the reader's task, structure content for quick reference and keep documentation accurate as products change.

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Register for this course

What you will be able to do

  • Analyse the reader's task and knowledge before writing.
  • Structure documentation so users find answers quickly.
  • Write clear step by step instructions and troubleshooting guidance.
  • Explain technical concepts in plain, precise language.
  • Produce user guides, help articles and release notes.
  • Establish a style and review process that keeps documentation accurate and tested against real tasks.

Course outline

  1. 01The Reader and the Task
  2. 02Structuring Documentation for Quick Reference
  3. 03Writing Clear Step by Step Instructions
  4. 04Explaining Technical Concepts Plainly
  5. 05User Guides, Help Articles and Release Notes
  6. 06Style Guides and Consistency
  7. 07Keeping Documentation Accurate
  8. 08Testing Docs Against Real Tasks

Who should attend

This course suits software developers, product managers, support specialists and technical writers who create documentation for software, systems and digital products.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 Sep to 2 Oct 2026Pretoria5R18,000Closed
5 to 9 Oct 2026Nairobi5US$1,800Register
12 to 16 Oct 2026Dar es Salaam5US$1,800Register
19 to 23 Oct 2026Lusaka5US$1,800Register
26 to 30 Oct 2026Harare5US$1,800Register
2 to 6 Nov 2026Accra5US$1,800Register
9 to 13 Nov 2026Lagos5US$1,800Register
16 to 20 Nov 2026Dubai5US$1,800Register
23 to 27 Nov 2026Johannesburg5R18,000Register
30 Nov to 4 Dec 2026Cape Town5R18,000Register
7 to 11 Dec 2026Durban5R18,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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