Administration and Office Management
Office Management Operations and Systems
Office managers hold together budgets, suppliers, facilities and a team that reports to somebody else.
- Next session
- 5 to 9 Oct 2026
- Venue
- Accra
- 5 day programme
- FromR18,000
Switchboard, Mailroom and Office Support Services Management
Run the front line support services that keep an organisation connected and running. Participants learn to manage the switchboard, incoming and outgoing mail, couriers and general office support so that South African offices handle calls, deliveries and daily requests reliably, courteously and with clear accountability across the support team.
Ready to book? Secure your place on this programme.
Register for this courseWhat you will be able to do
- Organise switchboard operations for prompt and courteous call handling.
- Manage incoming and outgoing mail with accurate sorting and distribution.
- Coordinate couriers and deliveries with proper tracking and sign off.
- Set service standards for common office support requests.
- Supervise and roster support staff for consistent daily coverage.
- Handle peak periods, absences and service failures calmly.
Course outline
- 01Managing Switchboard Operations
- 02Incoming and Outgoing Mail Handling
- 03Courier and Delivery Coordination
- 04Setting Office Support Standards
- 05Rostering and Supervising Support Staff
- 06Handling Peaks and Service Failures
- 07Continuous Improvement of Support Services
Who should attend
This course suits switchboard supervisors, mailroom staff, office support coordinators and administrators responsible for front line office services.
Dates, venues and fees
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Lilongwe | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Blantyre | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Mozambique | 3 | US$1,500 | Register | |
| 5 to 7 Oct 2026 | Nairobi | 3 | US$1,500 | Register | |
| 6 to 8 Oct 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 7 to 9 Oct 2026 | Kigali | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Kampala | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Accra | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Lagos | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Cairo | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Mauritius | 3 | US$1,500 | Register | |
| 21 to 23 Oct 2026 | Dubai | 3 | US$1,500 | Register | |
| 26 to 28 Oct 2026 | Online | 3 | US$900 | Register | |
| 18 to 20 Nov 2026 | Johannesburg | 3 | R13,000 | Register | |
| 23 to 25 Nov 2026 | Cape Town | 3 | R13,000 | Register | |
| 24 to 26 Nov 2026 | Durban | 3 | R13,000 | Register | |
| 25 to 27 Nov 2026 | Pretoria | 3 | R13,000 | Register | |
| 30 Nov to 2 Dec 2026 | Windhoek | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Gaborone | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Maseru | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Mbabane | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Lusaka | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Harare | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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