Skip to content

Reception Rostering and Front Desk Shift Coverage Management

A front desk that is never left unattended depends on well planned rosters and reliable shift coverage. This course helps supervisors plan reception rosters, arrange cover for leave and breaks and keep service consistent across the day. Participants learn to balance fairness, cost and coverage in busy African front office environments.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Plan reception rosters that keep the front desk covered at all times.
  • Arrange cover for breaks, leave and unexpected absences.
  • Balance fairness, workload and cost when scheduling shifts.
  • Set clear handover routines between reception shifts.
  • Maintain consistent service standards across all shifts.
  • Track attendance and adjust rosters as demand changes.

Course outline

  1. 01Principles of Reception Rostering
  2. 02Planning Rosters for Full Coverage
  3. 03Arranging Cover for Leave and Absence
  4. 04Balancing Fairness, Workload and Cost
  5. 05Shift Handover Routines
  6. 06Maintaining Service Standards Across Shifts
  7. 07Tracking Attendance and Adjusting Rosters

Who should attend

This course suits front office supervisors, senior receptionists and administrators responsible for reception rosters and front desk shift coverage.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
22 to 23 Oct 2026Johannesburg2R10,000Register
26 to 27 Oct 2026Cape Town2R10,000Register
27 to 28 Oct 2026Durban2R10,000Register
28 to 29 Oct 2026Pretoria2R10,000Register
29 to 30 Oct 2026Windhoek2US$1,100Register
2 to 3 Nov 2026Gaborone2US$1,100Register
3 to 4 Nov 2026Maseru2US$1,100Register
4 to 5 Nov 2026Mbabane2US$1,100Register
5 to 6 Nov 2026Lusaka2US$1,100Register
9 to 10 Nov 2026Harare2US$1,100Register
10 to 11 Nov 2026Lilongwe2US$1,100Register
11 to 12 Nov 2026Blantyre2US$1,100Register
12 to 13 Nov 2026Mozambique2US$1,100Register
16 to 17 Nov 2026Nairobi2US$1,100Register
17 to 18 Nov 2026Dar es Salaam2US$1,100Register
18 to 19 Nov 2026Kigali2US$1,100Register
19 to 20 Nov 2026Kampala2US$1,100Register
23 to 24 Nov 2026Accra2US$1,100Register
24 to 25 Nov 2026Lagos2US$1,100Register
25 to 26 Nov 2026Cairo2US$1,100Register
26 to 27 Nov 2026Mauritius2US$1,100Register
30 Nov to 1 Dec 2026Dubai2US$1,100Register
1 to 2 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Related courses in Administration and Office Management

Administration and Office Management

Office Management Operations and Systems

Office managers hold together budgets, suppliers, facilities and a team that reports to somebody else.

Next session
5 to 9 Oct 2026
Venue
Accra
5 day programme
FromR18,000
Administration and Office Management

Records Management and POPIA Compliance in the Office

Filing becomes a compliance function the moment personal information is involved. Administrators build a records system with defensible...

Next session
29 Sep to 1 Oct 2026
Venue
Lagos
3 day programme
FromR13,000
Administration and Office Management

Executive Assistant Diary and Travel Management

Protect a principal's calendar, brief them properly, and get them through a three city trip without a single missed connection.

Next session
5 to 9 Oct 2026
Venue
Lusaka
5 day programme
FromR18,000
See all Administration and Office Management courses