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Professional Telephone and Virtual Meeting Etiquette

Make every call and online meeting reflect well on the organisation. Participants build confident telephone technique, clear virtual meeting habits and professional message handling so that South African offices give clients and colleagues a courteous, efficient experience whether the contact is a quick call or a full video conference.

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Register for this course

What you will be able to do

  • Answer, transfer and screen calls with courtesy and confidence.
  • Take clear, accurate messages and follow through on commitments.
  • Handle difficult or upset callers calmly and professionally.
  • Prepare and host virtual meetings that start on time and stay focused.
  • Apply camera, audio and etiquette basics for a polished online presence.
  • Follow up meetings with concise notes and clear action points.

Course outline

  1. 01Professional Telephone Technique
  2. 02Answering, Transferring and Screening Calls
  3. 03Taking and Following Up Messages
  4. 04Handling Difficult Callers
  5. 05Preparing and Hosting Virtual Meetings
  6. 06Camera, Audio and Online Etiquette
  7. 07Meeting Follow Up and Action Notes

Who should attend

This course suits receptionists, switchboard operators, administrators and support staff who handle telephone calls and coordinate virtual meetings.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
29 to 30 Sep 2026Johannesburg2R10,000Register
30 Sep to 1 Oct 2026Cape Town2R10,000Register
1 to 2 Oct 2026Durban2R10,000Register
5 to 6 Oct 2026Pretoria2R10,000Register
6 to 7 Oct 2026Windhoek2US$1,100Register
7 to 8 Oct 2026Gaborone2US$1,100Register
8 to 9 Oct 2026Maseru2US$1,100Register
12 to 13 Oct 2026Mbabane2US$1,100Register
13 to 14 Oct 2026Lusaka2US$1,100Register
14 to 15 Oct 2026Harare2US$1,100Register
15 to 16 Oct 2026Lilongwe2US$1,100Register
19 to 20 Oct 2026Blantyre2US$1,100Register
20 to 21 Oct 2026Mozambique2US$1,100Register
21 to 22 Oct 2026Nairobi2US$1,100Register
22 to 23 Oct 2026Dar es Salaam2US$1,100Register
26 to 27 Oct 2026Kigali2US$1,100Register
27 to 28 Oct 2026Kampala2US$1,100Register
28 to 29 Oct 2026Accra2US$1,100Register
29 to 30 Oct 2026Lagos2US$1,100Register
2 to 3 Nov 2026Cairo2US$1,100Register
3 to 4 Nov 2026Mauritius2US$1,100Register
4 to 5 Nov 2026Dubai2US$1,100Register
5 to 6 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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