Administration and Office Management
Office Management Operations and Systems
Office managers hold together budgets, suppliers, facilities and a team that reports to somebody else.
- Next session
- 5 to 9 Oct 2026
- Venue
- Accra
- 5 day programme
- FromR18,000
Office Helpdesk and Service Request Coordination
Many African organisations run an internal helpdesk where staff log requests for facilities, equipment and administrative support. This course builds skill in receiving, logging, prioritising and tracking service requests so nothing falls through the cracks. Participants learn to use ticketing tools, manage expectations and report on service performance.
Ready to book? Secure your place on this programme.
Register for this courseWhat you will be able to do
- Receive and log service requests accurately and consistently.
- Prioritise requests using clear urgency and impact criteria.
- Track requests through to resolution and confirm completion.
- Communicate progress and manage the expectations of internal users.
- Use ticketing and tracking tools to organise a request queue.
- Report on request volumes, turnaround times and recurring issues.
Course outline
- 01Setting Up an Office Helpdesk Function
- 02Logging and Categorising Service Requests
- 03Prioritisation by Urgency and Impact
- 04Tracking Requests to Resolution
- 05Communicating with Internal Users
- 06Ticketing and Tracking Tools
- 07Reporting on Service Performance
Who should attend
This course suits office coordinators, facilities administrators, support desk staff and administrative officers who handle internal service and support requests.
Dates, venues and fees
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Mauritius | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Dubai | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Online | 3 | US$900 | Register | |
| 27 to 29 Oct 2026 | Johannesburg | 3 | R13,000 | Register | |
| 28 to 30 Oct 2026 | Cape Town | 3 | R13,000 | Register | |
| 2 to 4 Nov 2026 | Durban | 3 | R13,000 | Register | |
| 3 to 5 Nov 2026 | Pretoria | 3 | R13,000 | Register | |
| 4 to 6 Nov 2026 | Windhoek | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Gaborone | 3 | US$1,500 | Register | |
| 10 to 12 Nov 2026 | Maseru | 3 | US$1,500 | Register | |
| 11 to 13 Nov 2026 | Mbabane | 3 | US$1,500 | Register | |
| 16 to 18 Nov 2026 | Lusaka | 3 | US$1,500 | Register | |
| 17 to 19 Nov 2026 | Harare | 3 | US$1,500 | Register | |
| 18 to 20 Nov 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 23 to 25 Nov 2026 | Blantyre | 3 | US$1,500 | Register | |
| 24 to 26 Nov 2026 | Mozambique | 3 | US$1,500 | Register | |
| 25 to 27 Nov 2026 | Nairobi | 3 | US$1,500 | Register | |
| 30 Nov to 2 Dec 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Kigali | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Kampala | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Accra | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Lagos | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Cairo | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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