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Multilingual and Cross Cultural Office Communication in Africa

Prepare administrators working in multilingual, multicultural South African and pan African offices to communicate effectively across language, culture and generational differences. The course addresses realistic scenarios such as drafting notices for multilingual staff, handling regional business etiquette differences and supporting colleagues and clients from across the continent without relying on stereotypes.

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What you will be able to do

  • Adapt written communication for multilingual and varied literacy audiences.
  • Recognise common cross cultural misunderstandings in South African workplaces.
  • Apply appropriate etiquette when working with colleagues from other African countries.
  • Draft notices and signage that are accessible to diverse staff.
  • Manage communication preferences across different generations in the office.
  • Reduce miscommunication risk in emails, meetings and phone calls.

Course outline

  1. 01South Africa's Multilingual Workplace
  2. 02Cross Cultural Communication Basics
  3. 03Working Across African Markets
  4. 04Writing for Diverse Literacy Levels
  5. 05Generational Communication Differences
  6. 06Common Cross Cultural Misunderstandings
  7. 07Inclusive Notices and Signage
  8. 08Reducing Miscommunication Risk

Who should attend

This course suits administrative assistants, office coordinators, HR administrators and receptionists working in multilingual or multinational offices.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Blantyre2US$1,100Closed
29 to 30 Sep 2026Mozambique2US$1,100Register
30 Sep to 1 Oct 2026Nairobi2US$1,100Register
1 to 2 Oct 2026Dar es Salaam2US$1,100Register
5 to 6 Oct 2026Kigali2US$1,100Register
6 to 7 Oct 2026Kampala2US$1,100Register
7 to 8 Oct 2026Accra2US$1,100Register
8 to 9 Oct 2026Lagos2US$1,100Register
12 to 13 Oct 2026Cairo2US$1,100Register
13 to 14 Oct 2026Mauritius2US$1,100Register
14 to 15 Oct 2026Dubai2US$1,100Register
15 to 16 Oct 2026Online2US$900Register
26 to 27 Nov 2026Johannesburg2R10,000Register
30 Nov to 1 Dec 2026Cape Town2R10,000Register
1 to 2 Dec 2026Durban2R10,000Register
2 to 3 Dec 2026Pretoria2R10,000Register
3 to 4 Dec 2026Windhoek2US$1,100Register
7 to 8 Dec 2026Gaborone2US$1,100Register
8 to 9 Dec 2026Maseru2US$1,100Register
9 to 10 Dec 2026Mbabane2US$1,100Register
10 to 11 Dec 2026Lusaka2US$1,100Register
14 to 15 Dec 2026Harare2US$1,100Register
17 to 18 Dec 2026Lilongwe2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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