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Microsoft 365 and Teams Administration for Support Staff

Build confident day to day administration of Microsoft 365 and Teams for the support staff who keep African offices running. Participants learn to manage shared mailboxes, channels, files and permissions so that colleagues can find what they need and collaborate without confusion. The course stays practical and hands on, focused on the routine tasks administrators handle rather than deep technical configuration.

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Register for this course

What you will be able to do

  • Organise Teams channels, tabs and shared files for a working department.
  • Manage shared mailboxes, distribution lists and calendar invitations.
  • Set and review file and folder permissions to protect sensitive documents.
  • Coordinate online meetings, recordings and follow up actions in Teams.
  • Apply naming and filing conventions that keep shared workspaces tidy.
  • Support colleagues with common everyday Microsoft 365 questions.

Course outline

  1. 01Navigating the Microsoft 365 Workspace
  2. 02Structuring Teams Channels and Files
  3. 03Shared Mailboxes and Distribution Lists
  4. 04Permissions and Document Protection
  5. 05Coordinating Online Meetings
  6. 06Naming and Filing Conventions
  7. 07Supporting Colleagues with Everyday Questions

Who should attend

This course suits office administrators, personal assistants, receptionists and support staff who use Microsoft 365 and Teams to coordinate their offices.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Pretoria2R10,000Closed
29 to 30 Sep 2026Windhoek2US$1,100Register
30 Sep to 1 Oct 2026Gaborone2US$1,100Register
1 to 2 Oct 2026Maseru2US$1,100Register
5 to 6 Oct 2026Mbabane2US$1,100Register
6 to 7 Oct 2026Lusaka2US$1,100Register
7 to 8 Oct 2026Harare2US$1,100Register
8 to 9 Oct 2026Lilongwe2US$1,100Register
12 to 13 Oct 2026Blantyre2US$1,100Register
13 to 14 Oct 2026Mozambique2US$1,100Register
14 to 15 Oct 2026Nairobi2US$1,100Register
15 to 16 Oct 2026Dar es Salaam2US$1,100Register
19 to 20 Oct 2026Kigali2US$1,100Register
20 to 21 Oct 2026Kampala2US$1,100Register
21 to 22 Oct 2026Accra2US$1,100Register
22 to 23 Oct 2026Lagos2US$1,100Register
26 to 27 Oct 2026Cairo2US$1,100Register
27 to 28 Oct 2026Mauritius2US$1,100Register
28 to 29 Oct 2026Dubai2US$1,100Register
29 to 30 Oct 2026Online2US$900Register
10 to 11 Dec 2026Johannesburg2R10,000Register
14 to 15 Dec 2026Cape Town2R10,000Register
17 to 18 Dec 2026Durban2R10,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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