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Managing Workload Prioritisation and Team Capacity

When everything is urgent and the team is stretched thin, leaders must decide what gets done, what waits and what gets dropped. This course gives managers practical tools to see their team's true capacity, prioritise ruthlessly and protect people from being overloaded. Participants learn to allocate work fairly, push back on unrealistic demands and keep the team focused on what matters most.

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What you will be able to do

  • Assess the real capacity and workload of your team honestly.
  • Prioritise competing demands using clear, defensible criteria.
  • Allocate work fairly across the team based on skills and load.
  • Protect the team from overload and constant reactive firefighting.
  • Push back constructively on unrealistic requests from above.
  • Keep the team focused on the highest value work.

Course outline

  1. 01Seeing Your Team's True Capacity
  2. 02Prioritising When Everything Is Urgent
  3. 03Fair and Smart Work Allocation
  4. 04Protecting the Team From Overload
  5. 05Managing Competing Demands From Above
  6. 06Pushing Back Constructively
  7. 07Keeping Focus on High Value Work
  8. 08Your Capacity Management Toolkit

Who should attend

This course is aimed at managers and team leaders whose teams face heavy, competing demands and who must decide priorities and allocate limited capacity.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
29 to 30 Sep 2026Johannesburg2R10,000Register
30 Sep to 1 Oct 2026Cape Town2R10,000Register
1 to 2 Oct 2026Durban2R10,000Register
5 to 6 Oct 2026Pretoria2R10,000Register
6 to 7 Oct 2026Windhoek2US$1,100Register
7 to 8 Oct 2026Gaborone2US$1,100Register
8 to 9 Oct 2026Maseru2US$1,100Register
12 to 13 Oct 2026Mbabane2US$1,100Register
13 to 14 Oct 2026Lusaka2US$1,100Register
14 to 15 Oct 2026Harare2US$1,100Register
15 to 16 Oct 2026Lilongwe2US$1,100Register
19 to 20 Oct 2026Blantyre2US$1,100Register
20 to 21 Oct 2026Mozambique2US$1,100Register
21 to 22 Oct 2026Nairobi2US$1,100Register
22 to 23 Oct 2026Dar es Salaam2US$1,100Register
26 to 27 Oct 2026Kigali2US$1,100Register
27 to 28 Oct 2026Kampala2US$1,100Register
28 to 29 Oct 2026Accra2US$1,100Register
29 to 30 Oct 2026Lagos2US$1,100Register
2 to 3 Nov 2026Cairo2US$1,100Register
3 to 4 Nov 2026Mauritius2US$1,100Register
4 to 5 Nov 2026Dubai2US$1,100Register
5 to 6 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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