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Managing Underperformance and Corrective Action for Managers

Persistent underperformance drains team morale and quietly erodes results, yet many managers avoid tackling it for fear of conflict or getting the process wrong. This course gives leaders a fair, structured way to identify, document and address poor performance while staying within reasonable and lawful workplace practice. Participants gain the confidence to hold honest performance conversations and to support employees back to acceptable standards.

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Register for this course

What you will be able to do

  • Distinguish between poor performance, misconduct and incapacity in the workplace.
  • Set clear performance standards and expectations that employees can be held to.
  • Document underperformance objectively using evidence rather than opinion.
  • Conduct structured corrective and counselling conversations with fairness and respect.
  • Build practical performance improvement plans with realistic milestones.
  • Escalate consistently and fairly when improvement does not materialise.

Course outline

  1. 01Understanding Performance, Conduct and Incapacity
  2. 02Setting and Communicating Clear Standards
  3. 03Spotting Early Signs of Underperformance
  4. 04Documenting Performance Objectively
  5. 05Holding the Corrective Conversation
  6. 06Building a Performance Improvement Plan
  7. 07Following Through and Escalating Fairly
  8. 08Rebuilding Trust After Correction

Who should attend

This course is designed for line managers, supervisors and team leaders who are responsible for the day to day performance of staff and who work closely with human resources on corrective processes.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Cape Town3R13,000Closed
29 Sep to 1 Oct 2026Durban3R13,000Register
30 Sep to 2 Oct 2026Pretoria3R13,000Register
5 to 7 Oct 2026Windhoek3US$1,500Register
6 to 8 Oct 2026Gaborone3US$1,500Register
7 to 9 Oct 2026Maseru3US$1,500Register
12 to 14 Oct 2026Mbabane3US$1,500Register
13 to 15 Oct 2026Lusaka3US$1,500Register
14 to 16 Oct 2026Harare3US$1,500Register
19 to 21 Oct 2026Lilongwe3US$1,500Register
20 to 22 Oct 2026Blantyre3US$1,500Register
21 to 23 Oct 2026Mozambique3US$1,500Register
26 to 28 Oct 2026Nairobi3US$1,500Register
27 to 29 Oct 2026Dar es Salaam3US$1,500Register
28 to 30 Oct 2026Kigali3US$1,500Register
2 to 4 Nov 2026Kampala3US$1,500Register
3 to 5 Nov 2026Accra3US$1,500Register
4 to 6 Nov 2026Lagos3US$1,500Register
9 to 11 Nov 2026Cairo3US$1,500Register
10 to 12 Nov 2026Mauritius3US$1,500Register
11 to 13 Nov 2026Dubai3US$1,500Register
16 to 18 Nov 2026Online3US$900Register
9 to 11 Dec 2026Johannesburg3R13,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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