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Managing Confidential and Sensitive Correspondence in the Office

Prepare administrators and executive support staff to handle confidential and sensitive correspondence with the discretion and control it demands. Participants learn to classify information, route restricted documents securely, maintain confidentiality when drafting on behalf of others and store sensitive material safely. In African offices where administrators frequently see privileged information, sound handling protects both the organisation and their own professional standing.

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Register for this course

What you will be able to do

  • Classify correspondence by sensitivity and required handling.
  • Route and distribute restricted documents to the right people only.
  • Draft and manage sensitive letters on behalf of managers discreetly.
  • Store and dispose of confidential material securely.
  • Apply confidentiality principles and relevant data protection duties.
  • Respond appropriately to breaches or requests for restricted information.

Course outline

  1. 01Understanding Confidential Correspondence
  2. 02Classifying Information by Sensitivity
  3. 03Secure Routing and Distribution
  4. 04Drafting Sensitive Correspondence
  5. 05Secure Storage and Disposal
  6. 06Confidentiality and Data Protection Duties
  7. 07Responding to Breaches and Requests

Who should attend

This course suits executive assistants, personal assistants, office administrators and support staff who handle confidential and sensitive correspondence.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
20 to 21 Oct 2026Johannesburg2R10,000Register
21 to 22 Oct 2026Cape Town2R10,000Register
22 to 23 Oct 2026Durban2R10,000Register
26 to 27 Oct 2026Pretoria2R10,000Register
27 to 28 Oct 2026Windhoek2US$1,100Register
28 to 29 Oct 2026Gaborone2US$1,100Register
29 to 30 Oct 2026Maseru2US$1,100Register
2 to 3 Nov 2026Mbabane2US$1,100Register
3 to 4 Nov 2026Lusaka2US$1,100Register
4 to 5 Nov 2026Harare2US$1,100Register
5 to 6 Nov 2026Lilongwe2US$1,100Register
9 to 10 Nov 2026Blantyre2US$1,100Register
10 to 11 Nov 2026Mozambique2US$1,100Register
11 to 12 Nov 2026Nairobi2US$1,100Register
12 to 13 Nov 2026Dar es Salaam2US$1,100Register
16 to 17 Nov 2026Kigali2US$1,100Register
17 to 18 Nov 2026Kampala2US$1,100Register
18 to 19 Nov 2026Accra2US$1,100Register
19 to 20 Nov 2026Lagos2US$1,100Register
23 to 24 Nov 2026Cairo2US$1,100Register
24 to 25 Nov 2026Mauritius2US$1,100Register
25 to 26 Nov 2026Dubai2US$1,100Register
26 to 27 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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