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Leading Multigenerational Teams in the Workplace

South African workplaces increasingly bring together Baby Boomers, Generation X, Millennials and Generation Z under one roof, each with different expectations of authority, feedback and technology. This course equips managers with practical techniques to bridge generational gaps, reduce friction, and build cohesive teams that draw on the strengths of every age group represented on the floor.

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What you will be able to do

  • Identify the distinct values, motivations and communication preferences of each generation in the workforce.
  • Apply tailored coaching and feedback approaches suited to different age groups within one team.
  • Reduce intergenerational conflict by reframing misunderstandings as differences in working style rather than attitude.
  • Design flexible policies that accommodate varying preferences for technology, structure and work hours.
  • Build mentoring partnerships that pair experienced staff with younger employees for mutual skills transfer.
  • Develop a personal action plan for leading a genuinely inclusive, multigenerational team.

Course outline

  1. 01Understanding the Four Generations at Work
  2. 02Generational Values and Motivation Drivers
  3. 03Communication Styles Across Age Groups
  4. 04Coaching and Feedback for Mixed Teams
  5. 05Technology Adoption and Digital Comfort Gaps
  6. 06Managing Conflict Between Generations
  7. 07Reverse Mentoring and Knowledge Exchange
  8. 08Building an Inclusive Team Culture

Who should attend

This course is designed for line managers, team leaders, HR business partners and department heads who supervise employees spanning multiple generations.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
20 to 21 Oct 2026Johannesburg2R10,000Register
21 to 22 Oct 2026Cape Town2R10,000Register
22 to 23 Oct 2026Durban2R10,000Register
26 to 27 Oct 2026Pretoria2R10,000Register
27 to 28 Oct 2026Windhoek2US$1,100Register
28 to 29 Oct 2026Gaborone2US$1,100Register
29 to 30 Oct 2026Maseru2US$1,100Register
2 to 3 Nov 2026Mbabane2US$1,100Register
3 to 4 Nov 2026Lusaka2US$1,100Register
4 to 5 Nov 2026Harare2US$1,100Register
5 to 6 Nov 2026Lilongwe2US$1,100Register
9 to 10 Nov 2026Blantyre2US$1,100Register
10 to 11 Nov 2026Mozambique2US$1,100Register
11 to 12 Nov 2026Nairobi2US$1,100Register
12 to 13 Nov 2026Dar es Salaam2US$1,100Register
16 to 17 Nov 2026Kigali2US$1,100Register
17 to 18 Nov 2026Kampala2US$1,100Register
18 to 19 Nov 2026Accra2US$1,100Register
19 to 20 Nov 2026Lagos2US$1,100Register
23 to 24 Nov 2026Cairo2US$1,100Register
24 to 25 Nov 2026Mauritius2US$1,100Register
25 to 26 Nov 2026Dubai2US$1,100Register
26 to 27 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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