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Leading Knowledge Retention and Institutional Memory

When experienced staff retire or resign, African organisations too often lose decades of hard won know how that was never written down or shared. This course helps leaders identify critical knowledge, capture it before it walks out the door and embed it in the team. Participants learn practical ways to protect institutional memory and reduce the risk that rests on a handful of key people.

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Register for this course

What you will be able to do

  • Identify the critical knowledge and skills that hold real business risk.
  • Assess where the organisation depends on single points of knowledge.
  • Apply practical techniques to capture tacit and undocumented expertise.
  • Set up knowledge sharing routines that fit the flow of daily work.
  • Plan knowledge handovers ahead of retirements and departures.
  • Build a culture where sharing knowledge is valued and rewarded.

Course outline

  1. 01The Hidden Cost of Lost Knowledge
  2. 02Identifying Critical Knowledge and Skills
  3. 03Finding Single Points of Dependency
  4. 04Techniques to Capture Tacit Expertise
  5. 05Embedding Knowledge Sharing in Daily Work
  6. 06Planning Handovers Before People Leave
  7. 07Building a Knowledge Sharing Culture
  8. 08Your Knowledge Retention Action Plan

Who should attend

This course is aimed at managers, technical leaders and human resources partners concerned about the loss of expertise as long serving or specialist staff leave.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Mbabane2US$1,100Closed
29 to 30 Sep 2026Lusaka2US$1,100Register
30 Sep to 1 Oct 2026Harare2US$1,100Register
1 to 2 Oct 2026Lilongwe2US$1,100Register
5 to 6 Oct 2026Blantyre2US$1,100Register
6 to 7 Oct 2026Mozambique2US$1,100Register
7 to 8 Oct 2026Nairobi2US$1,100Register
8 to 9 Oct 2026Dar es Salaam2US$1,100Register
12 to 13 Oct 2026Kigali2US$1,100Register
13 to 14 Oct 2026Kampala2US$1,100Register
14 to 15 Oct 2026Accra2US$1,100Register
15 to 16 Oct 2026Lagos2US$1,100Register
19 to 20 Oct 2026Cairo2US$1,100Register
20 to 21 Oct 2026Mauritius2US$1,100Register
21 to 22 Oct 2026Dubai2US$1,100Register
22 to 23 Oct 2026Online2US$900Register
3 to 4 Dec 2026Johannesburg2R10,000Register
7 to 8 Dec 2026Cape Town2R10,000Register
8 to 9 Dec 2026Durban2R10,000Register
9 to 10 Dec 2026Pretoria2R10,000Register
10 to 11 Dec 2026Windhoek2US$1,100Register
14 to 15 Dec 2026Gaborone2US$1,100Register
17 to 18 Dec 2026Maseru2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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