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Leading Frontline and Shift Based Teams

Frontline supervisors leading shift based teams in retail, manufacturing, security, hospitality and logistics carry enormous responsibility with little formal training. This course gives them the practical leadership skills to run shifts smoothly, motivate hourly staff and handle the daily people challenges of the frontline. It is grounded in the realities of high turnover, diverse teams and constant operational pressure.

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Register for this course

What you will be able to do

  • Take charge of a shift with clear priorities and confident direction.
  • Motivate and engage frontline and hourly paid workers.
  • Handle absenteeism, lateness and everyday discipline fairly.
  • Manage handovers between shifts to protect continuity and safety.
  • Resolve conflict quickly among diverse frontline team members.
  • Build a stable, committed team despite high turnover pressures.

Course outline

  1. 01The Frontline Supervisor Role
  2. 02Taking Charge of a Shift
  3. 03Motivating Frontline Workers
  4. 04Managing Attendance and Everyday Discipline
  5. 05Effective Shift Handovers
  6. 06Resolving Conflict on the Floor
  7. 07Reducing Turnover and Building Loyalty
  8. 08Your Frontline Leadership Toolkit

Who should attend

This course is intended for frontline supervisors, shift leaders, team leaders and charge hands who run operational teams on the ground.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Windhoek2US$1,100Closed
29 to 30 Sep 2026Gaborone2US$1,100Register
30 Sep to 1 Oct 2026Maseru2US$1,100Register
1 to 2 Oct 2026Mbabane2US$1,100Register
5 to 6 Oct 2026Lusaka2US$1,100Register
6 to 7 Oct 2026Harare2US$1,100Register
7 to 8 Oct 2026Lilongwe2US$1,100Register
8 to 9 Oct 2026Blantyre2US$1,100Register
12 to 13 Oct 2026Mozambique2US$1,100Register
13 to 14 Oct 2026Nairobi2US$1,100Register
14 to 15 Oct 2026Dar es Salaam2US$1,100Register
15 to 16 Oct 2026Kigali2US$1,100Register
19 to 20 Oct 2026Kampala2US$1,100Register
20 to 21 Oct 2026Accra2US$1,100Register
21 to 22 Oct 2026Lagos2US$1,100Register
22 to 23 Oct 2026Cairo2US$1,100Register
26 to 27 Oct 2026Mauritius2US$1,100Register
27 to 28 Oct 2026Dubai2US$1,100Register
28 to 29 Oct 2026Online2US$900Register
9 to 10 Dec 2026Johannesburg2R10,000Register
10 to 11 Dec 2026Cape Town2R10,000Register
14 to 15 Dec 2026Durban2R10,000Register
17 to 18 Dec 2026Pretoria2R10,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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