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Interpreting and Applying Company Policies for Administrative Staff

Help administrative staff read, understand and correctly apply the company policies they are expected to enforce every day, from leave and travel to procurement and conduct. Participants learn to interpret policy language, apply rules consistently, handle exceptions appropriately and explain requirements to colleagues. In African organisations where administrators are often the first point of contact for policy questions, this confidence protects both staff and the organisation.

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Register for this course

What you will be able to do

  • Read and interpret common workplace policies accurately.
  • Apply policy rules consistently and fairly across colleagues.
  • Recognise when a situation needs escalation or an approved exception.
  • Explain policy requirements clearly to colleagues who ask.
  • Keep records that show policies were followed correctly.
  • Stay current as policies are updated and revised.

Course outline

  1. 01The Administrator as Policy Guardian
  2. 02Reading and Interpreting Policies
  3. 03Applying Rules Consistently
  4. 04Handling Exceptions and Escalation
  5. 05Explaining Policy to Colleagues
  6. 06Record Keeping for Compliance
  7. 07Keeping Up with Policy Changes

Who should attend

This course suits office administrators, HR support staff, personal assistants and coordinators who apply and explain company policies in their daily work.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
13 to 14 Oct 2026Johannesburg2R10,000Register
14 to 15 Oct 2026Cape Town2R10,000Register
15 to 16 Oct 2026Durban2R10,000Register
19 to 20 Oct 2026Pretoria2R10,000Register
20 to 21 Oct 2026Windhoek2US$1,100Register
21 to 22 Oct 2026Gaborone2US$1,100Register
22 to 23 Oct 2026Maseru2US$1,100Register
26 to 27 Oct 2026Mbabane2US$1,100Register
27 to 28 Oct 2026Lusaka2US$1,100Register
28 to 29 Oct 2026Harare2US$1,100Register
29 to 30 Oct 2026Lilongwe2US$1,100Register
2 to 3 Nov 2026Blantyre2US$1,100Register
3 to 4 Nov 2026Mozambique2US$1,100Register
4 to 5 Nov 2026Nairobi2US$1,100Register
5 to 6 Nov 2026Dar es Salaam2US$1,100Register
9 to 10 Nov 2026Kigali2US$1,100Register
10 to 11 Nov 2026Kampala2US$1,100Register
11 to 12 Nov 2026Accra2US$1,100Register
12 to 13 Nov 2026Lagos2US$1,100Register
16 to 17 Nov 2026Cairo2US$1,100Register
17 to 18 Nov 2026Mauritius2US$1,100Register
18 to 19 Nov 2026Dubai2US$1,100Register
19 to 20 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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