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Interpersonal Communication and Active Listening Skills

Much of the friction in African workplaces comes not from bad intentions but from poor day to day communication and weak listening. This course builds the interpersonal skills that help colleagues understand each other, resolve small tensions early and collaborate more smoothly. Delegates practise listening actively, reading non verbal cues and adapting their style to different people.

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Register for this course

What you will be able to do

  • Apply active listening techniques that make others feel understood.
  • Read tone, body language and non verbal signals accurately.
  • Ask questions that clarify meaning and uncover real needs.
  • Adapt your communication style to different personalities.
  • Give and receive feedback without causing defensiveness.
  • Handle everyday misunderstandings before they escalate.

Course outline

  1. 01Foundations of Interpersonal Communication
  2. 02The Skill of Active Listening
  3. 03Reading Non Verbal Signals
  4. 04Asking Better Questions
  5. 05Adapting to Different Communication Styles
  6. 06Giving and Receiving Feedback
  7. 07Defusing Everyday Misunderstandings

Who should attend

This course benefits professionals at every level who work closely with colleagues, clients or the public and want to communicate and listen more effectively.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
4 to 5 Nov 2026Johannesburg2R10,000Register
5 to 6 Nov 2026Cape Town2R10,000Register
9 to 10 Nov 2026Durban2R10,000Register
10 to 11 Nov 2026Pretoria2R10,000Register
11 to 12 Nov 2026Windhoek2US$1,100Register
12 to 13 Nov 2026Gaborone2US$1,100Register
16 to 17 Nov 2026Maseru2US$1,100Register
17 to 18 Nov 2026Mbabane2US$1,100Register
18 to 19 Nov 2026Lusaka2US$1,100Register
19 to 20 Nov 2026Harare2US$1,100Register
23 to 24 Nov 2026Lilongwe2US$1,100Register
24 to 25 Nov 2026Blantyre2US$1,100Register
25 to 26 Nov 2026Mozambique2US$1,100Register
26 to 27 Nov 2026Nairobi2US$1,100Register
30 Nov to 1 Dec 2026Dar es Salaam2US$1,100Register
1 to 2 Dec 2026Kigali2US$1,100Register
2 to 3 Dec 2026Kampala2US$1,100Register
3 to 4 Dec 2026Accra2US$1,100Register
7 to 8 Dec 2026Lagos2US$1,100Register
8 to 9 Dec 2026Cairo2US$1,100Register
9 to 10 Dec 2026Mauritius2US$1,100Register
10 to 11 Dec 2026Dubai2US$1,100Register
14 to 15 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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