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Giving and Receiving Feedback for Managers

Feedback is one of the most powerful tools a manager has, yet many avoid it or deliver it so clumsily that it damages relationships. This course gives managers a practical method for giving feedback that improves performance without provoking defensiveness. It also builds the often overlooked skill of receiving feedback openly, which sets the tone for a healthy team culture.

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Register for this course

What you will be able to do

  • Explain why timely feedback is central to team performance and development.
  • Deliver corrective feedback that is specific, respectful and actionable.
  • Give recognition and positive feedback that genuinely motivates.
  • Manage emotional reactions during difficult feedback conversations.
  • Receive feedback about yourself with openness and without defensiveness.
  • Build a team norm where feedback flows regularly in both directions.

Course outline

  1. 01Why Feedback Drives Performance
  2. 02The Feedback Conversation Structure
  3. 03Delivering Corrective Feedback Well
  4. 04Recognition That Actually Motivates
  5. 05Managing Emotion in the Moment
  6. 06Receiving Feedback Gracefully
  7. 07Feedback Across Cultural and Age Differences
  8. 08Building a Feedback Rich Team

Who should attend

This course is intended for managers, team leaders and supervisors who want to make feedback a routine and constructive part of how their teams work.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Lilongwe2US$1,100Closed
29 to 30 Sep 2026Blantyre2US$1,100Register
30 Sep to 1 Oct 2026Mozambique2US$1,100Register
1 to 2 Oct 2026Nairobi2US$1,100Register
5 to 6 Oct 2026Dar es Salaam2US$1,100Register
6 to 7 Oct 2026Kigali2US$1,100Register
7 to 8 Oct 2026Kampala2US$1,100Register
8 to 9 Oct 2026Accra2US$1,100Register
12 to 13 Oct 2026Lagos2US$1,100Register
13 to 14 Oct 2026Cairo2US$1,100Register
14 to 15 Oct 2026Mauritius2US$1,100Register
15 to 16 Oct 2026Dubai2US$1,100Register
19 to 20 Oct 2026Online2US$900Register
30 Nov to 1 Dec 2026Johannesburg2R10,000Register
1 to 2 Dec 2026Cape Town2R10,000Register
2 to 3 Dec 2026Durban2R10,000Register
3 to 4 Dec 2026Pretoria2R10,000Register
7 to 8 Dec 2026Windhoek2US$1,100Register
8 to 9 Dec 2026Gaborone2US$1,100Register
9 to 10 Dec 2026Maseru2US$1,100Register
10 to 11 Dec 2026Mbabane2US$1,100Register
14 to 15 Dec 2026Lusaka2US$1,100Register
17 to 18 Dec 2026Harare2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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