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Front Desk Visitor Screening and Access Control for Receptionists

Train front desk staff to welcome visitors warmly while keeping the workplace safe and controlled. The course balances customer service with practical screening, sign in and access procedures that matter for security conscious African organisations. Participants learn to spot and calmly manage risky situations at the first point of contact.

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Register for this course

What you will be able to do

  • Apply visitor screening and sign in procedures consistently.
  • Verify identity and issue passes without causing offence.
  • Balance a welcoming manner with sound access control.
  • Recognise suspicious behaviour and respond calmly.
  • Coordinate with security teams and follow escalation steps.
  • Maintain accurate visitor and access records for accountability.

Course outline

  1. 01The Front Desk as First Line of Control
  2. 02Visitor Screening and Sign In Procedures
  3. 03Identity Verification and Access Passes
  4. 04Service With Security in Mind
  5. 05Spotting and Handling Suspicious Situations
  6. 06Working With Security Teams
  7. 07Emergency and Escalation Procedures
  8. 08Visitor Records and Accountability

Who should attend

This course suits receptionists, front desk officers, switchboard operators and administrative staff who manage visitors and control access at the workplace entrance.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
30 Sep to 1 Oct 2026Johannesburg2R10,000Register
1 to 2 Oct 2026Cape Town2R10,000Register
5 to 6 Oct 2026Durban2R10,000Register
6 to 7 Oct 2026Pretoria2R10,000Register
7 to 8 Oct 2026Windhoek2US$1,100Register
8 to 9 Oct 2026Gaborone2US$1,100Register
12 to 13 Oct 2026Maseru2US$1,100Register
13 to 14 Oct 2026Mbabane2US$1,100Register
14 to 15 Oct 2026Lusaka2US$1,100Register
15 to 16 Oct 2026Harare2US$1,100Register
19 to 20 Oct 2026Lilongwe2US$1,100Register
20 to 21 Oct 2026Blantyre2US$1,100Register
21 to 22 Oct 2026Mozambique2US$1,100Register
22 to 23 Oct 2026Nairobi2US$1,100Register
26 to 27 Oct 2026Dar es Salaam2US$1,100Register
27 to 28 Oct 2026Kigali2US$1,100Register
28 to 29 Oct 2026Kampala2US$1,100Register
29 to 30 Oct 2026Accra2US$1,100Register
2 to 3 Nov 2026Lagos2US$1,100Register
3 to 4 Nov 2026Cairo2US$1,100Register
4 to 5 Nov 2026Mauritius2US$1,100Register
5 to 6 Nov 2026Dubai2US$1,100Register
9 to 10 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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