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Empathetic Leadership and Psychological Safety at Work

Teams do their best work when people feel safe to speak up, admit mistakes and offer ideas without fear. This course helps leaders build that psychological safety through genuine empathy and trust. Set against African workplace realities where hierarchy can silence honest input, it shows how to lead with compassion while still driving high standards and results.

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Register for this course

What you will be able to do

  • Explain what psychological safety is and how it drives performance.
  • Practise empathy and active listening in everyday leadership.
  • Create conditions where people speak up, question and admit mistakes.
  • Respond to errors and bad news in ways that build rather than break trust.
  • Balance compassion with clear expectations and high standards.
  • Measure and strengthen psychological safety within your team.

Course outline

  1. 01The Case for Empathy and Psychological Safety
  2. 02Empathy and Active Listening in Practice
  3. 03Creating Space for People to Speak Up
  4. 04Responding to Mistakes and Bad News
  5. 05Balancing Compassion With High Standards
  6. 06Overcoming Hierarchy and Fear
  7. 07Measuring and Building Team Safety

Who should attend

This course suits managers, team leaders and senior professionals who want to build trusting, open teams where people feel safe to contribute honestly and take smart risks.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
30 Sep to 1 Oct 2026Johannesburg2R10,000Register
1 to 2 Oct 2026Cape Town2R10,000Register
5 to 6 Oct 2026Durban2R10,000Register
6 to 7 Oct 2026Pretoria2R10,000Register
7 to 8 Oct 2026Windhoek2US$1,100Register
8 to 9 Oct 2026Gaborone2US$1,100Register
12 to 13 Oct 2026Maseru2US$1,100Register
13 to 14 Oct 2026Mbabane2US$1,100Register
14 to 15 Oct 2026Lusaka2US$1,100Register
15 to 16 Oct 2026Harare2US$1,100Register
19 to 20 Oct 2026Lilongwe2US$1,100Register
20 to 21 Oct 2026Blantyre2US$1,100Register
21 to 22 Oct 2026Mozambique2US$1,100Register
22 to 23 Oct 2026Nairobi2US$1,100Register
26 to 27 Oct 2026Dar es Salaam2US$1,100Register
27 to 28 Oct 2026Kigali2US$1,100Register
28 to 29 Oct 2026Kampala2US$1,100Register
29 to 30 Oct 2026Accra2US$1,100Register
2 to 3 Nov 2026Lagos2US$1,100Register
3 to 4 Nov 2026Cairo2US$1,100Register
4 to 5 Nov 2026Mauritius2US$1,100Register
5 to 6 Nov 2026Dubai2US$1,100Register
9 to 10 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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