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Emotional Intelligence for Leaders

Managers who read a room well tend to keep good people and defuse conflict before it spreads. Self-awareness, regulating your own reactions under pressure, and reading the emotional currents of a South African team are the focus. Practical exercises replace theory, with feedback drawn from real workplace situations.

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Register for this course

What you will be able to do

  • Recognise your own emotional triggers and the patterns they create in a team.
  • Manage strong reactions during difficult conversations without shutting down or lashing out.
  • Read verbal and non-verbal signals to gauge how staff are actually coping.
  • Adjust your communication style to match the person and the moment.
  • Build trust across differences in culture, language and background.
  • Turn conflict between colleagues into a workable resolution.

Course outline

  1. 01The building blocks of emotional intelligence for managers
  2. 02Self-awareness: naming your own emotions and default responses
  3. 03Self-regulation techniques for staying composed under pressure
  4. 04Reading empathy signals in a diverse workforce
  5. 05Difficult conversations, feedback and managing defensiveness
  6. 06Handling conflict between team members
  7. 07Motivating and influencing without relying on authority
  8. 08A personal action plan for the weeks after the course

Who should attend

Team leaders, supervisors, middle managers and newly promoted managers who carry responsibility for people and want to handle the human side of the job with more confidence.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Mauritius3US$1,500Closed
29 Sep to 1 Oct 2026Dubai3US$1,500Register
30 Sep to 2 Oct 2026Online3US$900Register
27 to 29 Oct 2026Johannesburg3R13,000Register
28 to 30 Oct 2026Cape Town3R13,000Register
2 to 4 Nov 2026Durban3R13,000Register
3 to 5 Nov 2026Pretoria3R13,000Register
4 to 6 Nov 2026Windhoek3US$1,500Register
9 to 11 Nov 2026Gaborone3US$1,500Register
10 to 12 Nov 2026Maseru3US$1,500Register
11 to 13 Nov 2026Mbabane3US$1,500Register
16 to 18 Nov 2026Lusaka3US$1,500Register
17 to 19 Nov 2026Harare3US$1,500Register
18 to 20 Nov 2026Lilongwe3US$1,500Register
23 to 25 Nov 2026Blantyre3US$1,500Register
24 to 26 Nov 2026Mozambique3US$1,500Register
25 to 27 Nov 2026Nairobi3US$1,500Register
30 Nov to 2 Dec 2026Dar es Salaam3US$1,500Register
1 to 3 Dec 2026Kigali3US$1,500Register
2 to 4 Dec 2026Kampala3US$1,500Register
7 to 9 Dec 2026Accra3US$1,500Register
8 to 10 Dec 2026Lagos3US$1,500Register
9 to 11 Dec 2026Cairo3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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