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Emotional Intelligence and Professionalism for Administrative Staff

Strengthen the interpersonal skills that set outstanding administrators apart in busy African workplaces. The course develops self awareness, empathy and composure so support staff manage relationships, pressure and diverse personalities with professionalism. Participants learn to read situations and respond in ways that build trust across the organisation.

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Register for this course

What you will be able to do

  • Explain the elements of emotional intelligence in the workplace.
  • Recognise and manage your own emotions and reactions.
  • Read the moods and needs of colleagues and managers.
  • Respond to pressure and conflict with composure.
  • Build trust and rapport across teams and levels.
  • Project professionalism in appearance, conduct and communication.

Course outline

  1. 01Understanding Emotional Intelligence
  2. 02Self Awareness and Self Management
  3. 03Reading Others and Showing Empathy
  4. 04Staying Composed Under Pressure
  5. 05Building Trust and Rapport
  6. 06Professional Conduct and Presence
  7. 07Handling Conflict and Feedback
  8. 08A Personal Development Plan

Who should attend

This course suits administrators, personal assistants, receptionists and support staff who want to strengthen their emotional intelligence and professional presence at work.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
13 to 14 Oct 2026Johannesburg2R10,000Register
14 to 15 Oct 2026Cape Town2R10,000Register
15 to 16 Oct 2026Durban2R10,000Register
19 to 20 Oct 2026Pretoria2R10,000Register
20 to 21 Oct 2026Windhoek2US$1,100Register
21 to 22 Oct 2026Gaborone2US$1,100Register
22 to 23 Oct 2026Maseru2US$1,100Register
26 to 27 Oct 2026Mbabane2US$1,100Register
27 to 28 Oct 2026Lusaka2US$1,100Register
28 to 29 Oct 2026Harare2US$1,100Register
29 to 30 Oct 2026Lilongwe2US$1,100Register
2 to 3 Nov 2026Blantyre2US$1,100Register
3 to 4 Nov 2026Mozambique2US$1,100Register
4 to 5 Nov 2026Nairobi2US$1,100Register
5 to 6 Nov 2026Dar es Salaam2US$1,100Register
9 to 10 Nov 2026Kigali2US$1,100Register
10 to 11 Nov 2026Kampala2US$1,100Register
11 to 12 Nov 2026Accra2US$1,100Register
12 to 13 Nov 2026Lagos2US$1,100Register
16 to 17 Nov 2026Cairo2US$1,100Register
17 to 18 Nov 2026Mauritius2US$1,100Register
18 to 19 Nov 2026Dubai2US$1,100Register
19 to 20 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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