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Decision Making and Problem Solving for Managers

Managers in South African organisations make dozens of decisions each day under pressure, incomplete information and competing stakeholder demands. This course gives participants a practical toolkit of structured decision-making and problem-solving methods so they can move from gut reaction to reasoned judgement. Delegates learn to frame problems clearly, weigh options against evidence, and commit to choices they can defend to teams and executives.

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What you will be able to do

  • Distinguish between symptoms and root causes when diagnosing operational and people problems.
  • Apply structured decision frameworks to weigh options against cost, risk and organisational priorities.
  • Reduce common thinking traps such as bias, groupthink and analysis paralysis in day-to-day decisions.
  • Involve the right people at the right level to build ownership and speed up implementation.
  • Use simple data and evidence to support and justify management decisions.
  • Build a personal decision log to review outcomes and sharpen future judgement.

Course outline

  1. 01How Managers Really Make Decisions
  2. 02Framing the Problem Correctly
  3. 03Root Cause Analysis Techniques
  4. 04Structured Decision Frameworks
  5. 05Overcoming Bias and Thinking Traps
  6. 06Involving Teams and Building Ownership
  7. 07Using Data and Evidence Simply
  8. 08Reviewing Outcomes and Learning

Who should attend

This course suits line managers, team leaders, supervisors and functional heads who must make operational decisions and solve recurring workplace problems.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Lusaka3US$1,500Closed
29 Sep to 1 Oct 2026Harare3US$1,500Register
30 Sep to 2 Oct 2026Lilongwe3US$1,500Register
5 to 7 Oct 2026Blantyre3US$1,500Register
6 to 8 Oct 2026Mozambique3US$1,500Register
7 to 9 Oct 2026Nairobi3US$1,500Register
12 to 14 Oct 2026Dar es Salaam3US$1,500Register
13 to 15 Oct 2026Kigali3US$1,500Register
14 to 16 Oct 2026Kampala3US$1,500Register
19 to 21 Oct 2026Accra3US$1,500Register
20 to 22 Oct 2026Lagos3US$1,500Register
21 to 23 Oct 2026Cairo3US$1,500Register
26 to 28 Oct 2026Mauritius3US$1,500Register
27 to 29 Oct 2026Dubai3US$1,500Register
28 to 30 Oct 2026Online3US$900Register
24 to 26 Nov 2026Johannesburg3R13,000Register
25 to 27 Nov 2026Cape Town3R13,000Register
30 Nov to 2 Dec 2026Durban3R13,000Register
1 to 3 Dec 2026Pretoria3R13,000Register
2 to 4 Dec 2026Windhoek3US$1,500Register
7 to 9 Dec 2026Gaborone3US$1,500Register
8 to 10 Dec 2026Maseru3US$1,500Register
9 to 11 Dec 2026Mbabane3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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