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Customer Relationship Management Systems for Front Office Teams

Show front office and administrative staff how to use customer relationship management systems to capture enquiries, track interactions and support colleagues who deal with clients across African markets. Participants learn to record contacts accurately, log activities, keep data clean and produce simple reports that help the organisation respond faster. The course focuses on disciplined everyday use rather than system configuration.

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What you will be able to do

  • Capture contacts, enquiries and interactions accurately in the system.
  • Log activities and follow ups so the full client history stays visible.
  • Keep customer data clean, deduplicated and up to date.
  • Produce simple reports and lists that support colleagues and managers.
  • Apply data protection principles when handling customer records.
  • Use the system to route enquiries to the right people quickly.

Course outline

  1. 01Purpose of a Customer Relationship System
  2. 02Capturing Contacts and Enquiries
  3. 03Logging Activities and Follow Ups
  4. 04Keeping Data Clean and Accurate
  5. 05Simple Reports and Contact Lists
  6. 06Data Protection in Customer Records
  7. 07Routing Enquiries to the Right People

Who should attend

This course suits receptionists, front office staff, administrative officers and support teams who record and manage customer information.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
1 to 2 Oct 2026Johannesburg2R10,000Register
5 to 6 Oct 2026Cape Town2R10,000Register
6 to 7 Oct 2026Durban2R10,000Register
7 to 8 Oct 2026Pretoria2R10,000Register
8 to 9 Oct 2026Windhoek2US$1,100Register
12 to 13 Oct 2026Gaborone2US$1,100Register
13 to 14 Oct 2026Maseru2US$1,100Register
14 to 15 Oct 2026Mbabane2US$1,100Register
15 to 16 Oct 2026Lusaka2US$1,100Register
19 to 20 Oct 2026Harare2US$1,100Register
20 to 21 Oct 2026Lilongwe2US$1,100Register
21 to 22 Oct 2026Blantyre2US$1,100Register
22 to 23 Oct 2026Mozambique2US$1,100Register
26 to 27 Oct 2026Nairobi2US$1,100Register
27 to 28 Oct 2026Dar es Salaam2US$1,100Register
28 to 29 Oct 2026Kigali2US$1,100Register
29 to 30 Oct 2026Kampala2US$1,100Register
2 to 3 Nov 2026Accra2US$1,100Register
3 to 4 Nov 2026Lagos2US$1,100Register
4 to 5 Nov 2026Cairo2US$1,100Register
5 to 6 Nov 2026Mauritius2US$1,100Register
9 to 10 Nov 2026Dubai2US$1,100Register
10 to 11 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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