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Crisis Leadership and Business Continuity Management

From load shedding and service delivery disruptions to cyber incidents and supply chain shocks, South African managers regularly face crises that demand fast, decisive leadership. This course covers practical crisis leadership skills, decision making under pressure, stakeholder communication during a crisis and the basics of business continuity planning so managers can keep their teams functioning when things go wrong.

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What you will be able to do

  • Recognise the early warning signs of an emerging operational crisis.
  • Make timely decisions with incomplete information under significant pressure.
  • Communicate clearly and calmly with staff, customers and suppliers during a crisis.
  • Coordinate a team response using clear roles and a simple command structure.
  • Apply core business continuity planning principles to a specific department.
  • Review a crisis response afterward to capture lessons for future incidents.

Course outline

  1. 01Recognising an Emerging Crisis
  2. 02Decision Making Under Pressure
  3. 03Crisis Communication With Stakeholders
  4. 04Coordinating a Team Response
  5. 05Business Continuity Planning Basics
  6. 06Managing Load Shedding and Local Disruptions
  7. 07Leading Teams Through Uncertainty
  8. 08Post Crisis Review and Learning

Who should attend

This course is designed for managers, department heads and operations leaders responsible for keeping their teams functioning during disruptions.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Lusaka3US$1,500Closed
29 Sep to 1 Oct 2026Harare3US$1,500Register
30 Sep to 2 Oct 2026Lilongwe3US$1,500Register
5 to 7 Oct 2026Blantyre3US$1,500Register
6 to 8 Oct 2026Mozambique3US$1,500Register
7 to 9 Oct 2026Nairobi3US$1,500Register
12 to 14 Oct 2026Dar es Salaam3US$1,500Register
13 to 15 Oct 2026Kigali3US$1,500Register
14 to 16 Oct 2026Kampala3US$1,500Register
19 to 21 Oct 2026Accra3US$1,500Register
20 to 22 Oct 2026Lagos3US$1,500Register
21 to 23 Oct 2026Cairo3US$1,500Register
26 to 28 Oct 2026Mauritius3US$1,500Register
27 to 29 Oct 2026Dubai3US$1,500Register
28 to 30 Oct 2026Online3US$900Register
24 to 26 Nov 2026Johannesburg3R13,000Register
25 to 27 Nov 2026Cape Town3R13,000Register
30 Nov to 2 Dec 2026Durban3R13,000Register
1 to 3 Dec 2026Pretoria3R13,000Register
2 to 4 Dec 2026Windhoek3US$1,500Register
7 to 9 Dec 2026Gaborone3US$1,500Register
8 to 10 Dec 2026Maseru3US$1,500Register
9 to 11 Dec 2026Mbabane3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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