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Courier, Dispatch and Delivery Coordination for Office Teams

Reliable movement of documents, parcels and samples matters in African offices where couriers and local delivery services carry time sensitive items between branches, clients and government departments. This course builds skill in booking couriers, tracking dispatches and controlling delivery costs. Participants learn to keep accurate records and resolve lost or delayed items quickly.

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Register for this course

What you will be able to do

  • Select suitable courier and delivery options for different consignments.
  • Book, label and document dispatches with accurate recipient details.
  • Track deliveries and follow up on delayed or missing items.
  • Control courier spend and reconcile accounts against usage.
  • Maintain a clear dispatch register and proof of delivery records.
  • Manage cross border and interbranch deliveries within realistic timelines.

Course outline

  1. 01Courier and Delivery Options for Offices
  2. 02Booking, Labelling and Documenting Dispatches
  3. 03Tracking Deliveries and Proof of Delivery
  4. 04Handling Lost, Damaged and Delayed Items
  5. 05Controlling Courier Costs and Accounts
  6. 06Cross Border and Interbranch Deliveries
  7. 07Maintaining the Dispatch Register

Who should attend

This course suits mailroom staff, office administrators, dispatch clerks and support officers who arrange couriers, deliveries and document movement.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Durban2R10,000Closed
29 to 30 Sep 2026Pretoria2R10,000Register
30 Sep to 1 Oct 2026Windhoek2US$1,100Register
1 to 2 Oct 2026Gaborone2US$1,100Register
5 to 6 Oct 2026Maseru2US$1,100Register
6 to 7 Oct 2026Mbabane2US$1,100Register
7 to 8 Oct 2026Lusaka2US$1,100Register
8 to 9 Oct 2026Harare2US$1,100Register
12 to 13 Oct 2026Lilongwe2US$1,100Register
13 to 14 Oct 2026Blantyre2US$1,100Register
14 to 15 Oct 2026Mozambique2US$1,100Register
15 to 16 Oct 2026Nairobi2US$1,100Register
19 to 20 Oct 2026Dar es Salaam2US$1,100Register
20 to 21 Oct 2026Kigali2US$1,100Register
21 to 22 Oct 2026Kampala2US$1,100Register
22 to 23 Oct 2026Accra2US$1,100Register
26 to 27 Oct 2026Lagos2US$1,100Register
27 to 28 Oct 2026Cairo2US$1,100Register
28 to 29 Oct 2026Mauritius2US$1,100Register
29 to 30 Oct 2026Dubai2US$1,100Register
2 to 3 Nov 2026Online2US$900Register
14 to 15 Dec 2026Johannesburg2R10,000Register
17 to 18 Dec 2026Cape Town2R10,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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