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Conflict Resolution and Difficult Conversations for Managers

Unresolved conflict quietly erodes trust, productivity and morale in teams across South African workplaces, yet many managers avoid the difficult conversations needed to address it. This course builds practical skills for identifying the root causes of workplace conflict and holding direct, respectful conversations that resolve issues before they escalate into grievances or disciplinary matters.

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What you will be able to do

  • Identify the underlying causes of common workplace conflicts before they escalate.
  • Prepare for a difficult conversation using a clear, structured approach.
  • Use active listening and neutral language to defuse tense discussions.
  • Mediate disputes between team members while remaining fair and impartial.
  • Address conflict linked to cultural, language or personality differences sensitively.
  • Know when to escalate a conflict to human resources or a formal process.

Course outline

  1. 01Understanding Sources of Workplace Conflict
  2. 02Preparing for a Difficult Conversation
  3. 03Active Listening and Defusing Tension
  4. 04Structuring the Conversation Itself
  5. 05Mediating Between Team Members
  6. 06Conflict Across Cultural and Language Lines
  7. 07Managing Your Own Emotional Reactions
  8. 08Knowing When to Escalate

Who should attend

This course is designed for line managers, supervisors and team leaders who regularly need to manage disagreements within their teams.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
27 to 28 Oct 2026Johannesburg2R10,000Register
28 to 29 Oct 2026Cape Town2R10,000Register
29 to 30 Oct 2026Durban2R10,000Register
2 to 3 Nov 2026Pretoria2R10,000Register
3 to 4 Nov 2026Windhoek2US$1,100Register
4 to 5 Nov 2026Gaborone2US$1,100Register
5 to 6 Nov 2026Maseru2US$1,100Register
9 to 10 Nov 2026Mbabane2US$1,100Register
10 to 11 Nov 2026Lusaka2US$1,100Register
11 to 12 Nov 2026Harare2US$1,100Register
12 to 13 Nov 2026Lilongwe2US$1,100Register
16 to 17 Nov 2026Blantyre2US$1,100Register
17 to 18 Nov 2026Mozambique2US$1,100Register
18 to 19 Nov 2026Nairobi2US$1,100Register
19 to 20 Nov 2026Dar es Salaam2US$1,100Register
23 to 24 Nov 2026Kigali2US$1,100Register
24 to 25 Nov 2026Kampala2US$1,100Register
25 to 26 Nov 2026Accra2US$1,100Register
26 to 27 Nov 2026Lagos2US$1,100Register
30 Nov to 1 Dec 2026Cairo2US$1,100Register
1 to 2 Dec 2026Mauritius2US$1,100Register
2 to 3 Dec 2026Dubai2US$1,100Register
3 to 4 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Nairobi
5 day programme
FromR18,000
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