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Business Etiquette and Professional Office Communication

Sharpen the everyday communication and etiquette skills that shape how an office is perceived, from professional email tone and telephone manner to handling difficult conversations and cross departmental requests. Grounded in South African corporate culture, the course helps administrators project confidence and professionalism in every interaction, internal or external, without resorting to scripted or robotic language.

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Register for this course

What you will be able to do

  • Write professional emails with an appropriate tone for different audiences.
  • Handle telephone enquiries and transfers with clear, courteous language.
  • Apply workplace etiquette when interacting with senior management and clients.
  • Manage difficult or awkward conversations calmly and professionally.
  • Adapt communication style for internal colleagues versus external stakeholders.
  • Recognise common communication mistakes that damage professional credibility.

Course outline

  1. 01Foundations of Business Etiquette
  2. 02Professional Email Writing
  3. 03Telephone Manner and Enquiries
  4. 04Communicating With Senior Management
  5. 05Handling Difficult Conversations
  6. 06Internal Versus External Communication
  7. 07Cross Cultural Workplace Manners
  8. 08Avoiding Common Communication Mistakes

Who should attend

This course suits receptionists, administrative assistants, office coordinators and junior staff who communicate with clients and management daily.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Kigali2US$1,100Closed
29 to 30 Sep 2026Kampala2US$1,100Register
30 Sep to 1 Oct 2026Accra2US$1,100Register
1 to 2 Oct 2026Lagos2US$1,100Register
5 to 6 Oct 2026Cairo2US$1,100Register
6 to 7 Oct 2026Mauritius2US$1,100Register
7 to 8 Oct 2026Dubai2US$1,100Register
8 to 9 Oct 2026Online2US$900Register
19 to 20 Nov 2026Johannesburg2R10,000Register
23 to 24 Nov 2026Cape Town2R10,000Register
24 to 25 Nov 2026Durban2R10,000Register
25 to 26 Nov 2026Pretoria2R10,000Register
26 to 27 Nov 2026Windhoek2US$1,100Register
30 Nov to 1 Dec 2026Gaborone2US$1,100Register
1 to 2 Dec 2026Maseru2US$1,100Register
2 to 3 Dec 2026Mbabane2US$1,100Register
3 to 4 Dec 2026Lusaka2US$1,100Register
7 to 8 Dec 2026Harare2US$1,100Register
8 to 9 Dec 2026Lilongwe2US$1,100Register
9 to 10 Dec 2026Blantyre2US$1,100Register
10 to 11 Dec 2026Mozambique2US$1,100Register
14 to 15 Dec 2026Nairobi2US$1,100Register
17 to 18 Dec 2026Dar es Salaam2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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