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Business Correspondence for Frontline and Administrative Staff

Frontline and administrative staff write letters, memos and routine correspondence that represent the organisation to clients, suppliers and colleagues every day. This practical course builds confidence in structuring straightforward business letters and memos, using appropriate tone, formatting South African business documents correctly, and avoiding common errors that undermine a professional image.

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What you will be able to do

  • Structure standard business letters, memos and notices using accepted South African conventions.
  • Choose an appropriate tone for clients, suppliers, colleagues and regulatory correspondents.
  • Apply consistent formatting, layout and salutation conventions across routine business documents.
  • Identify and correct common grammar, punctuation and spelling errors before sending correspondence.
  • Adapt routine correspondence for different purposes, including requests, confirmations and complaints.
  • Proofread correspondence systematically to catch errors that damage a professional image.

Course outline

  1. 01Purpose of Business Correspondence
  2. 02Standard Letter and Memo Structures
  3. 03Tone for Different Correspondents
  4. 04Formatting South African Business Documents
  5. 05Common Grammar and Punctuation Errors
  6. 06Writing Requests and Confirmations
  7. 07Responding to Routine Complaints
  8. 08Proofreading Before Sending

Who should attend

This course is designed for receptionists, administrators, customer facing staff and junior office employees who produce routine business correspondence.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Cape Town2R10,000Closed
29 to 30 Sep 2026Durban2R10,000Register
30 Sep to 1 Oct 2026Pretoria2R10,000Register
1 to 2 Oct 2026Windhoek2US$1,100Register
5 to 6 Oct 2026Gaborone2US$1,100Register
6 to 7 Oct 2026Maseru2US$1,100Register
7 to 8 Oct 2026Mbabane2US$1,100Register
8 to 9 Oct 2026Lusaka2US$1,100Register
12 to 13 Oct 2026Harare2US$1,100Register
13 to 14 Oct 2026Lilongwe2US$1,100Register
14 to 15 Oct 2026Blantyre2US$1,100Register
15 to 16 Oct 2026Mozambique2US$1,100Register
19 to 20 Oct 2026Nairobi2US$1,100Register
20 to 21 Oct 2026Dar es Salaam2US$1,100Register
21 to 22 Oct 2026Kigali2US$1,100Register
22 to 23 Oct 2026Kampala2US$1,100Register
26 to 27 Oct 2026Accra2US$1,100Register
27 to 28 Oct 2026Lagos2US$1,100Register
28 to 29 Oct 2026Cairo2US$1,100Register
29 to 30 Oct 2026Mauritius2US$1,100Register
2 to 3 Nov 2026Dubai2US$1,100Register
3 to 4 Nov 2026Online2US$900Register
17 to 18 Dec 2026Johannesburg2R10,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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