Administration and Office Management
Office Management Operations and Systems
Office managers hold together budgets, suppliers, facilities and a team that reports to somebody else.
- Next session
- 5 to 9 Oct 2026
- Venue
- Accra
- 5 day programme
- FromR18,000
Administrative Supervisory and Team Leadership Skills
Prepare senior administrators and office supervisors to lead small teams, allocate work fairly and manage performance conversations with confidence. The programme addresses the realities of supervising administrative staff across multiple departments or branch offices, building skills in delegation, conflict resolution and coaching that help experienced administrators step confidently into a first line management role.
Ready to book? Secure your place on this programme.
Register for this courseWhat you will be able to do
- Delegate tasks fairly across an administrative team with clear expectations.
- Conduct constructive performance conversations with underperforming team members.
- Resolve interpersonal conflict between colleagues in the office environment.
- Plan and allocate workloads across a small administrative team.
- Coach junior administrators to develop their skills and confidence.
- Apply basic leadership principles when representing the team to management.
Course outline
- 01Moving From Peer to Supervisor
- 02Delegating Tasks Effectively
- 03Performance Conversations That Work
- 04Resolving Team Conflict
- 05Workload Planning and Allocation
- 06Coaching Junior Team Members
- 07Representing the Team Upward
- 08Building Team Accountability
Who should attend
This course suits senior administrators, office supervisors, team leaders and administrators being promoted into a first line management role.
Dates, venues and fees
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 Sep to 2 Oct 2026 | Cape Town | 5 | R18,000 | Closed | |
| 5 to 9 Oct 2026 | Durban | 5 | R18,000 | Register | |
| 12 to 16 Oct 2026 | Pretoria | 5 | R18,000 | Register | |
| 19 to 23 Oct 2026 | Nairobi | 5 | US$1,800 | Register | |
| 26 to 30 Oct 2026 | Dar es Salaam | 5 | US$1,800 | Register | |
| 2 to 6 Nov 2026 | Lusaka | 5 | US$1,800 | Register | |
| 9 to 13 Nov 2026 | Harare | 5 | US$1,800 | Register | |
| 16 to 20 Nov 2026 | Accra | 5 | US$1,800 | Register | |
| 23 to 27 Nov 2026 | Lagos | 5 | US$1,800 | Register | |
| 30 Nov to 4 Dec 2026 | Dubai | 5 | US$1,800 | Register | |
| 7 to 11 Dec 2026 | Johannesburg | 5 | R18,000 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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