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Workplace Mediation and Conflict Resolution for HR Practitioners

Most workplace conflicts never need a hearing if they are handled early and well. This programme equips HR practitioners to mediate disputes between employees and teams, defusing tension before it hardens into grievances or resignations. It uses African workplace scenarios involving diverse teams, cultural misunderstandings and power imbalances, and gives delegates a practical mediation process they can apply immediately.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Recognise the sources and early signs of workplace conflict.
  • Explain the difference between mediation and formal grievance routes.
  • Apply a structured mediation process from opening to agreement.
  • Use active listening and reframing to shift entrenched positions.
  • Manage power imbalances and cultural differences in disputes.
  • Reach and record durable agreements between parties.

Course outline

  1. 01Understanding workplace conflict
  2. 02Mediation versus formal processes
  3. 03The structured mediation process
  4. 04Active listening and reframing skills
  5. 05Managing emotions and power imbalances
  6. 06Cultural sensitivity in dispute resolution
  7. 07Reaching and recording agreements
  8. 08Mediation role play and feedback

Who should attend

HR practitioners, HR business partners, employee relations officers and managers who resolve interpersonal and team disputes in the workplace.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
15 to 16 Oct 2026Johannesburg2R10,000Register
19 to 20 Oct 2026Cape Town2R10,000Register
20 to 21 Oct 2026Durban2R10,000Register
21 to 22 Oct 2026Pretoria2R10,000Register
22 to 23 Oct 2026Windhoek2US$1,100Register
26 to 27 Oct 2026Gaborone2US$1,100Register
27 to 28 Oct 2026Maseru2US$1,100Register
28 to 29 Oct 2026Mbabane2US$1,100Register
29 to 30 Oct 2026Lusaka2US$1,100Register
2 to 3 Nov 2026Harare2US$1,100Register
3 to 4 Nov 2026Lilongwe2US$1,100Register
4 to 5 Nov 2026Blantyre2US$1,100Register
5 to 6 Nov 2026Mozambique2US$1,100Register
9 to 10 Nov 2026Nairobi2US$1,100Register
10 to 11 Nov 2026Dar es Salaam2US$1,100Register
11 to 12 Nov 2026Kigali2US$1,100Register
12 to 13 Nov 2026Kampala2US$1,100Register
16 to 17 Nov 2026Accra2US$1,100Register
17 to 18 Nov 2026Lagos2US$1,100Register
18 to 19 Nov 2026Cairo2US$1,100Register
19 to 20 Nov 2026Mauritius2US$1,100Register
23 to 24 Nov 2026Dubai2US$1,100Register
24 to 25 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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