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Transport Operations Management and Dispatch Control

Builds the day to day discipline needed to run a busy South African transport desk, from load allocation to proof of delivery. Participants learn how to plan trips, allocate drivers and vehicles, and keep customers informed when delays hit. The programme is grounded in local realities such as load shedding, port congestion at Durban and Cape Town, and the pressure of tight delivery windows.

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Register for this course

What you will be able to do

  • Plan and allocate daily trips against available vehicles, drivers and delivery windows.
  • Coordinate dispatch, loading and departure to reduce turnaround time at the depot.
  • Track vehicles in transit and communicate delays clearly to customers and managers.
  • Manage proof of delivery, trip sheets and returns paperwork accurately.
  • Handle breakdowns, reroutes and driver queries calmly during the shift.
  • Measure dispatch performance and identify recurring bottlenecks to fix.

Course outline

  1. 01The Role of the Transport Control Desk
  2. 02Trip Planning and Load Allocation
  3. 03Driver and Vehicle Scheduling
  4. 04Depot Loading and Departure Control
  5. 05In Transit Tracking and Customer Updates
  6. 06Proof of Delivery and Trip Documentation
  7. 07Managing Delays, Breakdowns and Reroutes
  8. 08Dispatch Performance Measurement

Who should attend

Suited to transport controllers, dispatchers, operations coordinators and depot supervisors responsible for daily fleet movements. It also benefits new operations managers building a structured control desk.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
5 to 7 Oct 2026Johannesburg3R13,000Register
6 to 8 Oct 2026Cape Town3R13,000Register
7 to 9 Oct 2026Durban3R13,000Register
12 to 14 Oct 2026Pretoria3R13,000Register
13 to 15 Oct 2026Windhoek3US$1,500Register
14 to 16 Oct 2026Gaborone3US$1,500Register
19 to 21 Oct 2026Maseru3US$1,500Register
20 to 22 Oct 2026Mbabane3US$1,500Register
21 to 23 Oct 2026Lusaka3US$1,500Register
26 to 28 Oct 2026Harare3US$1,500Register
27 to 29 Oct 2026Lilongwe3US$1,500Register
28 to 30 Oct 2026Blantyre3US$1,500Register
2 to 4 Nov 2026Mozambique3US$1,500Register
3 to 5 Nov 2026Nairobi3US$1,500Register
4 to 6 Nov 2026Dar es Salaam3US$1,500Register
9 to 11 Nov 2026Kigali3US$1,500Register
10 to 12 Nov 2026Kampala3US$1,500Register
11 to 13 Nov 2026Accra3US$1,500Register
16 to 18 Nov 2026Lagos3US$1,500Register
17 to 19 Nov 2026Cairo3US$1,500Register
18 to 20 Nov 2026Mauritius3US$1,500Register
23 to 25 Nov 2026Dubai3US$1,500Register
24 to 26 Nov 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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