Skip to content

Shopping Mall and Retail Centre Security Operations

Busy shopping centres bring together large crowds, tenant retailers, cash flows and vehicle traffic, making them attractive targets for robbery, theft and public disorder. This course prepares centre management and security teams to run safe, welcoming retail environments. Delegates learn crowd flow, tenant coordination, emergency response and control room operations tailored to African malls and retail parks.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Coordinate security across common areas, parking, tenants and service zones.
  • Manage crowd flow and public safety during peak trading and promotions.
  • Respond to robbery, smash and grab and public disorder incidents.
  • Run parking and traffic security to reduce vehicle crime and congestion.
  • Align tenant retailers and centre security into one coordinated plan.
  • Direct evacuation, fire and medical response for large public gatherings.

Course outline

  1. 01Retail centre risk and stakeholder mapping
  2. 02Common area and tenant coordination
  3. 03Crowd flow and peak trading management
  4. 04Robbery and public disorder response
  5. 05Parking, traffic and vehicle crime control
  6. 06Fire, medical and evacuation planning
  7. 07Control room operations and reporting

Who should attend

Centre and mall managers, retail security supervisors, control room operators, parking and traffic marshals and tenant liaison officers.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Kampala3US$1,500Closed
29 Sep to 1 Oct 2026Accra3US$1,500Register
30 Sep to 2 Oct 2026Lagos3US$1,500Register
5 to 7 Oct 2026Cairo3US$1,500Register
6 to 8 Oct 2026Mauritius3US$1,500Register
7 to 9 Oct 2026Dubai3US$1,500Register
12 to 14 Oct 2026Online3US$900Register
4 to 6 Nov 2026Johannesburg3R13,000Register
9 to 11 Nov 2026Cape Town3R13,000Register
10 to 12 Nov 2026Durban3R13,000Register
11 to 13 Nov 2026Pretoria3R13,000Register
16 to 18 Nov 2026Windhoek3US$1,500Register
17 to 19 Nov 2026Gaborone3US$1,500Register
18 to 20 Nov 2026Maseru3US$1,500Register
23 to 25 Nov 2026Mbabane3US$1,500Register
24 to 26 Nov 2026Lusaka3US$1,500Register
25 to 27 Nov 2026Harare3US$1,500Register
30 Nov to 2 Dec 2026Lilongwe3US$1,500Register
1 to 3 Dec 2026Blantyre3US$1,500Register
2 to 4 Dec 2026Mozambique3US$1,500Register
7 to 9 Dec 2026Nairobi3US$1,500Register
8 to 10 Dec 2026Dar es Salaam3US$1,500Register
9 to 11 Dec 2026Kigali3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Related courses in Security and Guarding Operations

Security and Guarding Operations

Physical Security and Access Control for Industrial Sites

Perimeter fences, turnstiles and visitor registers only work when the whole system is designed around how people and vehicles actually move...

Next session
5 to 9 Oct 2026
Venue
Pretoria
5 day programme
FromR18,000
Security and Guarding Operations

Executive Protection and Close Protection Operations

High profile executives, visiting dignitaries and family members face targeted risks that ordinary guarding cannot address...

Next session
5 to 9 Oct 2026
Venue
Lusaka
5 day programme
FromR18,000
See all Security and Guarding Operations courses