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Security Control Room Operations and Incident Reporting

A camera wall is only as good as the person watching it and the report they write afterwards. Two areas get attention: disciplined observation, radio procedure and shift handover on the one hand, and accurate occurrence book entries that hold up when an insurer or a court asks questions.

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What you will be able to do

  • Maintain concentration and structured scanning discipline across a full monitoring shift.
  • Recognise pre incident behaviour on camera and escalate before an offence is committed.
  • Follow radio and telephone procedure that keeps a channel usable during a live incident.
  • Record occurrence book and incident report entries that are factual, timed and free of opinion.
  • Preserve camera footage and system logs so that they remain usable as evidence.
  • Conduct a shift handover that transfers open matters without loss of detail.

Course outline

  1. 01Control room layout, ergonomics and fatigue
  2. 02Structured observation and behaviour recognition
  3. 03Radio protocol and escalation ladders
  4. 04Occurrence book and incident report writing
  5. 05Footage retrieval, retention and evidence integrity
  6. 06Shift handover and open matter tracking

Who should attend

Control room operators, camera monitoring staff, shift supervisors and security officers moving into a monitoring role. Control room managers who review reporting quality will also benefit.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
6 to 7 Oct 2026Johannesburg2R10,000Register
7 to 8 Oct 2026Cape Town2R10,000Register
8 to 9 Oct 2026Durban2R10,000Register
12 to 13 Oct 2026Pretoria2R10,000Register
13 to 14 Oct 2026Windhoek2US$1,100Register
14 to 15 Oct 2026Gaborone2US$1,100Register
15 to 16 Oct 2026Maseru2US$1,100Register
19 to 20 Oct 2026Mbabane2US$1,100Register
20 to 21 Oct 2026Lusaka2US$1,100Register
21 to 22 Oct 2026Harare2US$1,100Register
22 to 23 Oct 2026Lilongwe2US$1,100Register
26 to 27 Oct 2026Blantyre2US$1,100Register
27 to 28 Oct 2026Mozambique2US$1,100Register
28 to 29 Oct 2026Nairobi2US$1,100Register
29 to 30 Oct 2026Dar es Salaam2US$1,100Register
2 to 3 Nov 2026Kigali2US$1,100Register
3 to 4 Nov 2026Kampala2US$1,100Register
4 to 5 Nov 2026Accra2US$1,100Register
5 to 6 Nov 2026Lagos2US$1,100Register
9 to 10 Nov 2026Cairo2US$1,100Register
10 to 11 Nov 2026Mauritius2US$1,100Register
11 to 12 Nov 2026Dubai2US$1,100Register
12 to 13 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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