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Security Service Provider Contract and Performance Management

Most organisations outsource guarding, monitoring and armed response, yet contracts are often priced on the lowest rate and then managed by complaint rather than by evidence. This course helps client side security and procurement managers specify, appoint and manage security service providers so that they get the protection they pay for. It covers scoping, service level design and performance review within the South African outsourced security market.

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What you will be able to do

  • Define security service requirements and translate them into a clear scope of work.
  • Evaluate service provider proposals beyond price, including capability and compliance.
  • Design service level agreements with measurable and enforceable performance standards.
  • Verify officer deployment, training and statutory registration of the provider.
  • Run performance reviews using site inspections, data and incident evidence.
  • Manage disputes, penalties and contract exit without leaving a site exposed.

Course outline

  1. 01Scoping outsourced security requirements
  2. 02Sourcing and evaluating providers
  3. 03Service level agreements and standards
  4. 04Provider compliance and registration checks
  5. 05Performance monitoring and evidence
  6. 06Managing disputes and penalties
  7. 07Contract renewal, transition and exit

Who should attend

Client side security managers, facilities and procurement managers and contract owners who appoint and oversee outsourced guarding, monitoring or armed response.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
3 to 4 Nov 2026Johannesburg2R10,000Register
4 to 5 Nov 2026Cape Town2R10,000Register
5 to 6 Nov 2026Durban2R10,000Register
9 to 10 Nov 2026Pretoria2R10,000Register
10 to 11 Nov 2026Windhoek2US$1,100Register
11 to 12 Nov 2026Gaborone2US$1,100Register
12 to 13 Nov 2026Maseru2US$1,100Register
16 to 17 Nov 2026Mbabane2US$1,100Register
17 to 18 Nov 2026Lusaka2US$1,100Register
18 to 19 Nov 2026Harare2US$1,100Register
19 to 20 Nov 2026Lilongwe2US$1,100Register
23 to 24 Nov 2026Blantyre2US$1,100Register
24 to 25 Nov 2026Mozambique2US$1,100Register
25 to 26 Nov 2026Nairobi2US$1,100Register
26 to 27 Nov 2026Dar es Salaam2US$1,100Register
30 Nov to 1 Dec 2026Kigali2US$1,100Register
1 to 2 Dec 2026Kampala2US$1,100Register
2 to 3 Dec 2026Accra2US$1,100Register
3 to 4 Dec 2026Lagos2US$1,100Register
7 to 8 Dec 2026Cairo2US$1,100Register
8 to 9 Dec 2026Mauritius2US$1,100Register
9 to 10 Dec 2026Dubai2US$1,100Register
10 to 11 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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